TN
Trev N

1 reviews | Active since Dec 2015

21 Dec 2015, 15:25

Cell c should just close down

Cell C do not treat customers fairly thats why I want to move they did not tell me I will have problems with this network when I took the phone but I struggle to even call them and internet connectivity is non existant. Secondly when I wanted to cancel they are now trying to charge me much more than what was agreed to and cannot justify why this is the cost. I then get the called dropped on me by different people in the call centre all the time. I asked for the regulator and they advised me they dont know the regulator is and proceed to cut the call.<br> <br> I would like this contract to be cancelled with no charge to me as the customer. Alternatively I would like them to upgrade the contract to unlimited and include the LTE at no charge to me as this is what MTN and Vodacom give their clients so I am not prepared to pay for an upgrade just to have the same as another network.<br>

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Replies (1)
Cell C
Cell C's reply23 Dec 2015, 07:46
Official
Hello TVZZZZ,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,