CELL C SHOULD FALL THEY THE WORSE IN CUSTOMER SERVICE .

Written: 17 Aug 2020 at 11:35am

I've purchased a 24 month cell phone contract on my iPhone 7 plus and had endless problems ,not only was the network terrible the after service from the cell the centre put the cherry on the top. After my 24 months cell to move my contract to a data package without my consent stating I had to cancel it ,from July Until December 2019 ,my calls were cut and honestly this is a strategy of taking client money .I've brought it to sicelo who is the production managers attention who did not bother assisting as he promised he would .I've attempted calling the call center over 30 times to get assistance and every time I would speak to a team leader they too would never keep the promise of call back .just a few names Jessica shezi,boitumelo,nomphumelo,tebgo,thato,palesa,lerato and the list goes on to terrible service .I honestly cannot believe how *********** the staff of cell customer care is especially the team leaders in place .I've requested to speak to the customer care manager and she is never available ..no wonder her department has shocking service as she couldn't careless bout her customers .this has resulted in never taking out a contract with cell and ensuring family and friends don't!!! the customer care manager needs to contact me on ********** / ********** to resolve this query and explain why have I received resolved sms''s when evidently my query has not been resolved AND MAKE SURE MY QUERY IS RESOLVED .I NEED TO KNOW WHY MY CONTRACT WENT ON DATA PACKAGE WITHOUT MY CONSENT AND WAS NOT ADVISED TO ME AND WHY IS THERE R7500 BEING DEBITED OF MY ACCOUNT .THIS IS TERRIBLE CUSTOMER SERVICE

THABISILE NGCOBOSOCIAL MEDIA SUPPORT CONSULTANTCnr Maxwell Dr. & Pretoria Main Rd. Buccleuchwww.cellc.co.za

CALL CUSTOMER SERVICE IS THE WORSE AFTER WEITTING TO HELLO PETER THEY STILL DONT GIVR A DAMN IN CONTACTING ME .THABISILE NGCOBO LIES THAT SHE CONTACTED ME WHEN NO NOTIFICATION WAS RECEIVED I THEN PROVIDE A ANOTHER ALTERNATIVE NUMBER A WEEK LATER NO RESPONSE.EVEN HOME AFFAIRS OFFERS BETTER SERVICE. ABSOLUTELY PATHETIC. FOR THE ***TH TIME CALL ME ON ***.