BB
Bonolo B
1 reviews | Active since Dec 2019
17 Dec 2019, 08:20
Cell C should be avoided at all costs
I am lost for words at the utter disrespect shown by Cell C to me as a customer. I have paid my cell c account a month ago and requested they update my account instead the account has been dealt with in a very careless manner by a call centre intern. I lodged a complaint on twitter and some Social Media Consultant reached out and didn't really help.
The request is simple really. Please update my Transunion and Compuscan. Can the relevant department deal with this matter and stop being self-serving. I mean how is a social media consultant going to help a customer who wants her records updated with the Credit Bureau. I will surely never do any business with Cell C again. This is horrible
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Replies (3)
Cell C's replyOfficial
17 Dec 2019, 08:59Good Morning Bonolo
Thank you for making contact with us.
We have receive your query regarding your ITC update. Our consultant will be in touch.
^NZ
Thank you for making contact with us.
We have receive your query regarding your ITC update. Our consultant will be in touch.
^NZ
Cell C's reply17 Dec 2019, 08:59
Official
Good Morning Bonolo
Thank you for making contact with us.
We have receive your query regarding your ITC update. Our consultant will be in touch.
^NZ
Thank you for making contact with us.
We have receive your query regarding your ITC update. Our consultant will be in touch.
^NZ
BB
Bonolo B's updateReviewer Update
17 Dec 2019, 09:16On the 10th of December you said the below:
"Hi Bonolo
We can confirm that a request to update your ITC profile has been submitted. Your profile will be updated within Fourteen working days.
^MM"
I just learnt from your Ordyne Mashaba (YES Intern) from your *** line that my account is still not updated and the guy promised to e-mail the same Tshepo Mokhunoana who was e-mailed by another YES Intern, Sifiso Masangwana last month.
I am clearly been taken for a ride. I do not know what to believe. There seems to be no interest in resolving this issue. I am overly frustrated at the shoddy manner in which Cell C has decided to play around with our livelihoods. I am not able to meet my goals as I am hamstrung by this company. It is really unbelievable what customers have to go through to get a resolution.
I will be sharing a copy of this complaint with all your executives on Linkedin hopefully they will assist in urgently resolving this month long request
"Hi Bonolo
We can confirm that a request to update your ITC profile has been submitted. Your profile will be updated within Fourteen working days.
^MM"
I just learnt from your Ordyne Mashaba (YES Intern) from your *** line that my account is still not updated and the guy promised to e-mail the same Tshepo Mokhunoana who was e-mailed by another YES Intern, Sifiso Masangwana last month.
I am clearly been taken for a ride. I do not know what to believe. There seems to be no interest in resolving this issue. I am overly frustrated at the shoddy manner in which Cell C has decided to play around with our livelihoods. I am not able to meet my goals as I am hamstrung by this company. It is really unbelievable what customers have to go through to get a resolution.
I will be sharing a copy of this complaint with all your executives on Linkedin hopefully they will assist in urgently resolving this month long request
BB
Bonolo B's update17 Dec 2019, 09:16
Reviewer Update
On the 10th of December you said the below:
"Hi Bonolo
We can confirm that a request to update your ITC profile has been submitted. Your profile will be updated within Fourteen working days.
^MM"
I just learnt from your Ordyne Mashaba (YES Intern) from your *** line that my account is still not updated and the guy promised to e-mail the same Tshepo Mokhunoana who was e-mailed by another YES Intern, Sifiso Masangwana last month.
I am clearly been taken for a ride. I do not know what to believe. There seems to be no interest in resolving this issue. I am overly frustrated at the shoddy manner in which Cell C has decided to play around with our livelihoods. I am not able to meet my goals as I am hamstrung by this company. It is really unbelievable what customers have to go through to get a resolution.
I will be sharing a copy of this complaint with all your executives on Linkedin hopefully they will assist in urgently resolving this month long request
"Hi Bonolo
We can confirm that a request to update your ITC profile has been submitted. Your profile will be updated within Fourteen working days.
^MM"
I just learnt from your Ordyne Mashaba (YES Intern) from your *** line that my account is still not updated and the guy promised to e-mail the same Tshepo Mokhunoana who was e-mailed by another YES Intern, Sifiso Masangwana last month.
I am clearly been taken for a ride. I do not know what to believe. There seems to be no interest in resolving this issue. I am overly frustrated at the shoddy manner in which Cell C has decided to play around with our livelihoods. I am not able to meet my goals as I am hamstrung by this company. It is really unbelievable what customers have to go through to get a resolution.
I will be sharing a copy of this complaint with all your executives on Linkedin hopefully they will assist in urgently resolving this month long request
Cell C's replyOfficial
17 Dec 2019, 11:35Please await our call, one of our senior consultant will be in touch with you.
^NZ
^NZ
Cell C's reply17 Dec 2019, 11:35
Official
Please await our call, one of our senior consultant will be in touch with you.
^NZ
^NZ