JM
John M

1 reviews | Active since Oct 2017

31 Oct 2017, 13:02

Cell C shop and consultants can't help

I had a contract with cell c which ended in September 2017. I have put in a request for settlement on the 11 September of which my acc will be settled on the 11 October.I was suppose to pay only for data used on the month of October, but to my surprise I was billed also for the device that is payed.I've reversed the bill but I want to settle my acc and need assistance

0
Replies (5)
Cell C
Cell C's reply31 Oct 2017, 14:13
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN

JM
John M's update01 Nov 2017, 13:05
Reviewer Update
Thank you for the response. I shall wait to here from you
Cell C
Cell C's reply01 Nov 2017, 15:50
Official

Maropeng could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply03 Nov 2017, 09:17
Official

Maropeng has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

JM
John M's update07 Nov 2017, 19:26
Reviewer Update
I emailed a proof of payment to Maropeng on 03 Nov . However still waiting for my fully payed letter from cell c