Cell C Shody Credit Vetting Practices

Item: Cell C
Rating: 1
Author: Itsik R

My fibre service was sold from iConnect to Cell C without my consent. Banking details were not handed over and as a result, my account was not debited by Cell C. This resulted in my application for another cell phone from Cell C to be declined. This is not because I could not pay but because Cell C did not debit me!!!! This is absolutely disgusting and unacceptable.

Helpful (0)

Replies (4)

Cell C's replyOfficial

20 Jun 2018, 07:03

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Cell C's reply20 Jun 2018, 07:03

Official

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist.

Do expect communication.

Regards

Cell C | PN

Cell C's replyOfficial

21 Jun 2018, 09:49

As per feedback, you have been contacted and advised on a way forward regarding this matter.

Regards

Cell C | PN

Cell C's reply21 Jun 2018, 09:49

Official

As per feedback, you have been contacted and advised on a way forward regarding this matter.

Regards

Cell C | PN

Itsik R's updateReviewer Update

28 Jun 2018, 17:23

We are now quite a few days since I lodged my complaint. CellC requested me to provide documentation which I did. I still did not receive the new cell phone that I app**** for and was initially approved for. Furthermore, I have requested that CellC change a pre-paid number that I had with CellC to a number under contract. CellC went ahead and deregistered that number. This incompetence in the first degree.

Itsik R's update28 Jun 2018, 17:23

Reviewer Update

Cell C's replyOfficial

29 Jun 2018, 11:56

We have requested someone to follow up on this matter and assist.

Regards

Cell C | PN

Cell C's reply29 Jun 2018, 11:56

Official

We have requested someone to follow up on this matter and assist.

Regards

Cell C | PN