Cell C Shocking Service

We have been trying for a week to sort out a problem. Promises made, but no delivery on the promises. We sent the correct documentation as requested ***. On Monday mornwarly, we requested that they place this month to month phone onto a prepaid (as per their information) to port the nos to Vodacom. Vodacom own Cell C. Cell C then stated we have to give 30 days notice ! We have a battery issue on a 3 year old phone. It will not hold a charge so how can we wait 30 days? It is my daughters phone and ahe needs it for university. All her work is attached to this nos. We have throughout this weeek a few times a day contacted Cell C. Promises made by "Management" in the call centre. Lerato and Tanzaline Adams? To date, we are still waiting for any input. We offered to pay a penalty and the month of April 2022 on Monday already. No response. Where to from here? We live in different cities to my daughter, the contract is in her fathers name. PLEASE HELP !!!!!! Cell no *** Father's nos. Is *** We have another reference ***