Cell C - Shocking Service

I get a call from Cell C last week reminding me that my cell (actually my daughter's cell) is due for an upgrade. I advised the consultant that I would only consider upgrading to an Iphone if an affordable package was affordable. Especially since the packages on Iphone 5 & 6s were much more expensive at Cell C than the other providers as I'd gone through this process with my older daughter in December and got her an upgrade through Vodacom with no problems . I was told I can get an Iphone SE at a price that I was comfortable with. We then go through the whole upgrade process (which is very tedious) and I'm told everything has been approved and that my cell would be delivered by today at the latest. After not hearing anything further nor receiving the phone I contact Cell C today and after being cut off by the system several times I eventually get through to the Follow Up Dept who tell me there is no cell on order for me. The Retention's Office then advised me that I never actually qualified for that cell package and would now have to reapply, going through the vetting process etc etc. This whole process has been extremely irritating and frustrating especially since I wasn't actively looking to upgrade but was excited to surprise my daughter with this phone having hinted at it over the week-end.