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Nikki D

1 reviews | Active since Nov 2019

07 Nov 2019, 11:57

CELL C SHOCKING SERVICE

Have gone onto Fibre with Cell C recently after enjoying a problem free contract and was hoping that their service would be better than Vodacom.... reality check.... am seriously regretting this decision. What an absolute nightmare to have the fibre installed and to add insult to injury the accounts department is an absolute joke from not billing me for the October month at all to wanting double bill me at the end of November. Are they out of their minds.... phoning constantly and being pushed from pillar to post and neither departments knows what is actually happening. also no replies on their email... absolutely shocking service. When phoning the customer care number nobody seems to actually care.... how sad

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Replies (2)
Cell C
Cell C's reply07 Nov 2019, 12:08
Official
Hi Nikki

We have referred your query to Fibre Escalations as well as to our Social Media Support Team. We will contact you for assistance.

^MM
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Nikki D's update07 Nov 2019, 15:01
Reviewer Update
It is now 15h00 and still no word from Cell C besides an automated reply.... why do I think I should expect more......