DK
Darry K

1 reviews | Active since Jul 2017

10 Jul 2017, 09:55

cell c. Shocking service

<p>My LG G4 and battery was booked in for repair on the 24 Feb 2017 as it stopped working. The phone did come back about 1 month later from repair but without the battery. I did not accept the phone as there was no battery .The shop addmitted it was there fault after me returning about 6 times to the shop to find out what is going on after having no comunications from them at all.I since gone back and recieved my phone without the battery as i require it for work.No comunication from the again. They did say that my battery had been orded.It is now the 10 of July 2017 and no comunication from them and no battery as of today .Shocking sevice</p>

0
Replies (2)
Cell C
Cell C's reply10 Jul 2017, 10:08
Official

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard service we want for our customers.

One of our team members will contact you and assist.

Regards

Cell C | PN

Cell C
Cell C's reply10 Jul 2017, 17:09
Official

Maropeng confirmed that he has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN