CELL C SHOCKING CUSTOMER CARE SERVICE- BEWARE

CELL C - BOUND TO SHOCK YOU WITH BAD SERVICE My experience is shocking to say the least and extremely frustrating! I took out a Home router contract with Cell C- only to find my area had no coverage for LTE. Something they should then not have offered. immediately went back to store. Lady wanted to log an out of box faulty on the router although there was in actual fact no coverage. I have whatsapps of me trying to get this cancelled since 16/09/2018 we are now in November. In the meantime it has messed up my credit history as non payments And dont think their customer care email is helpful even after me threatening them with Hello Peter they still dont deal with the issue. This was response extract from lady in Uitenhage Cell C. I know that you took out a contract on 15/09/2018 which was the Home Router. On 16/09/2018 you came back to the store because the router did not work and so I did check and on the Router there is an option for 2.4G Coverage which is not LTE but still did not work. I then booked the Router in for Repairs, which is part of the steps that we must follow, and the Router was OBF Approved In the meantime I tried to cancel the contract where I phoned different Departments and then ended up with the Cancelation Department where Trishen helped me. I then phoned almost every day to follow up on what is happening as the contract was not cancelled and then Thrisen escalated the case, with Reference number: ********** ********** 523964, so that the Router can be cancelled. Thrisen also explained to me why the case took so long is because there was a settlement amount on the system that needs to be paid and that must be removed as the customer does not have to pay the settlement amount. Regards Claurissa CELL C STORE - UITENHAGE www.cellc.co.za After various emails not being responded to for days to the customer care email I eventually received the following email response: Thank you for contacting Cell C. We have received your OBF query . Kindly note that your query has been escalated to the Uitenhage reginal manager for further assistance. Regards, Kelvin Nondabula Cell C Written Correspondence Department REALLY???? PLEASE CHANGE YOUR CUSTOMER RELATIONS EMAIL TO CUSTOMERSWEWILLDISSAPOINTYOU@CELLC i WANT FEEDBACK. I WANT A LETTER STATING THAT I DONT OWE YOU MONEY AND I WANT MY CREDIT CORRECTED. DUE TO YOU TRYING TO DEBIT MY ACCOUNT CONSTANTLY.