Cell C - shocking aftercare service

What an absolute ****! On 9th August 2022, I took out an additional contract with Cell C for my mom. Ntando Mphunzi was the consultant that assisted. I explained to him that I am based in Cape Town and the phone would have to be delivered to my mom in Polokwane. He advised that it would not be an issue and the only document required would be a copy of my I,D that my mom would have to produce when the courier company delivered the phone. Today, 19th August, I receive a call from my mom, advising that the courier guy would not release the phone as Cell C had not notified them of a third party consent, i.e: my mom. I called Cell C to explain the situation and the consultant I spoke to referred me to Ntando as he gave misleading information. Ntando apologized and asked that we come up with a solution. His solution was to have the phone delivered to me in Cape Town and I would have to fly to Polokwane to deliver the phone to my mom. I asked if he had the R8k required for me to do this. He has not given any sober explanation as to how I will get the phone to my mom without incurring any additional costs. Appalling aftercare service! I want a reasonable solution and I want it NOW. Waybill number 130 24 271