Cell C - shocking

Cell C is all hot air, lies and deceptive marketing. They set you up (in every sense on that statement) only to let you down. They promise unthrottled and unshaped data via fibre for a rather costly price and then deliver - oh wait, sorry DO NOT DELIVER ON THEIR CONTRACTUAL AGREEMENT. They give advise which lands up making the problem worse. They say it's not their fault and push you to the broadband provider who in turn pushes back. No one takes accountability. No one takes ownership. Scripts are followed like robots, the only words are 'I CAN'T' and no one can think out the box on how to resolve. They suggest to log a call - BUT WAIT I DO NOT HAVE INTERNET! Clever people!!! They suggest they could possibly get a technician out within 24-48 hours because low and behold there is no one to help you(even though this has been a issue for the past week or 2) and they dare not get a manager who is already possibly home to assist. We have paid for a service. They happily and greedily take your money and MORE because they couldn't be bothered to make sure that what they promise is indeed delivered. You call the call centre for customer support, speak to an agent, speak to a supervisor, request for a managers, but no that they cannot do. They land up transferring you to an undefined someone in a total different department who doesn't have a clue, but promises to call you call back in 3 minutes! I AM STILL WAITING. No wonder South Africa is in an absolute state of chaos. You should be ashamed Cell C! Shocking service. Full of greed!