FC
Francois C
1 reviews | Active since Mar 2021
13 May 2024, 17:45
Cell C severe debit issues
Cell C double-debited me in March for my fibre . I informed them the day after this and communication started. By April this issue hasn't been rectified however they triple-debited me for this product. I've had numerous calls with no real solution being provided. I keep getting empty feedback that someone is looking at it, however after 51 days of the initial issue and 20 days after the second I am yet to get my money back.
Helpful (0)
Replies (17)0
Replies (17)
Cell C's replyOfficial
13 May 2024, 18:10Dear Francois C,
Thank you for reaching out.
We deeply apologize for the unacceptable service you have received.
Kindly reply to us privately with any case reference number you have or account code so that we can have this matter attended to promptly.
Regards
Cell C | TG
Thank you for reaching out.
We deeply apologize for the unacceptable service you have received.
Kindly reply to us privately with any case reference number you have or account code so that we can have this matter attended to promptly.
Regards
Cell C | TG
Best regards,
Cell C's reply13 May 2024, 18:10
Official
Dear Francois C,
Thank you for reaching out.
We deeply apologize for the unacceptable service you have received.
Kindly reply to us privately with any case reference number you have or account code so that we can have this matter attended to promptly.
Regards
Cell C | TG
Thank you for reaching out.
We deeply apologize for the unacceptable service you have received.
Kindly reply to us privately with any case reference number you have or account code so that we can have this matter attended to promptly.
Regards
Cell C | TG
Best regards,
FC
Francois C's updateReviewer Update
14 May 2024, 22:47Dear TG,
Thank you for your prompt response.
I appreciate your recognition of the issue; however, the resolution has been significantly delayed. Here are the details you requested to expedite the review:
Given the prolonged nature of this problem and its repeated occurrence, I urge you to prioritize this matter. I expect a swift resolution and a confirmation of the refund process for the amounts erroneously debited in March and April. Please provide a specific timeline by which I can expect these issues to be fully resolved.
Looking forward to your immediate action and response.
Best regards,
Francois C
Thank you for your prompt response.
I appreciate your recognition of the issue; however, the resolution has been significantly delayed. Here are the details you requested to expedite the review:
- Case Reference Number: CF089406
- Account Code: FC0922-H78
Given the prolonged nature of this problem and its repeated occurrence, I urge you to prioritize this matter. I expect a swift resolution and a confirmation of the refund process for the amounts erroneously debited in March and April. Please provide a specific timeline by which I can expect these issues to be fully resolved.
Looking forward to your immediate action and response.
Best regards,
Francois C
FC
Francois C's update14 May 2024, 22:47
Reviewer Update
Dear TG,
Thank you for your prompt response.
I appreciate your recognition of the issue; however, the resolution has been significantly delayed. Here are the details you requested to expedite the review:
Given the prolonged nature of this problem and its repeated occurrence, I urge you to prioritize this matter. I expect a swift resolution and a confirmation of the refund process for the amounts erroneously debited in March and April. Please provide a specific timeline by which I can expect these issues to be fully resolved.
Looking forward to your immediate action and response.
Best regards,
Francois C
Thank you for your prompt response.
I appreciate your recognition of the issue; however, the resolution has been significantly delayed. Here are the details you requested to expedite the review:
- Case Reference Number: CF089406
- Account Code: FC0922-H78
Given the prolonged nature of this problem and its repeated occurrence, I urge you to prioritize this matter. I expect a swift resolution and a confirmation of the refund process for the amounts erroneously debited in March and April. Please provide a specific timeline by which I can expect these issues to be fully resolved.
Looking forward to your immediate action and response.
Best regards,
Francois C
Cell C's replyOfficial
15 May 2024, 08:19Dear Francois C,
Thank you for getting back to us. May you also confirm your ID number.
Regards
Cell C | NT
Thank you for getting back to us. May you also confirm your ID number.
Regards
Cell C | NT
Best regards,
Cell C's reply15 May 2024, 08:19
Official
Dear Francois C,
Thank you for getting back to us. May you also confirm your ID number.
Regards
Cell C | NT
Thank you for getting back to us. May you also confirm your ID number.
Regards
Cell C | NT
Best regards,
FC
Francois C's updateReviewer Update
15 May 2024, 16:05Hi NT,
Yup, sure
Francois Coetzer
ID - ***
Address - 32 Dassen Rd, Impala Park, Boksburg
Kind regards,
Francois
Yup, sure
Francois Coetzer
ID - ***
Address - 32 Dassen Rd, Impala Park, Boksburg
Kind regards,
Francois
FC
Francois C's update15 May 2024, 16:05
Reviewer Update
Hi NT,
Yup, sure
Francois Coetzer
ID - ***
Address - 32 Dassen Rd, Impala Park, Boksburg
Kind regards,
Francois
Yup, sure
Francois Coetzer
ID - ***
Address - 32 Dassen Rd, Impala Park, Boksburg
Kind regards,
Francois
Cell C's replyOfficial
15 May 2024, 17:43Thank you for your response , we'll be in touch within 24-48 working hours.
Cell C | NH
Cell C | NH
Best regards,
Cell C's reply15 May 2024, 17:43
Official
Thank you for your response , we'll be in touch within 24-48 working hours.
Cell C | NH
Cell C | NH
Best regards,
FC
Francois C's updateReviewer Update
17 May 2024, 19:59Cell C's private reply below on 15 May 2024 at 17:43
" Thank you for your response , we'll be in touch within 24-48 working hours."
My profile still hasn't been fixed after that time.
" Thank you for your response , we'll be in touch within 24-48 working hours."
My profile still hasn't been fixed after that time.
FC
Francois C's update17 May 2024, 19:59
Reviewer Update
Cell C's private reply below on 15 May 2024 at 17:43
" Thank you for your response , we'll be in touch within 24-48 working hours."
My profile still hasn't been fixed after that time.
" Thank you for your response , we'll be in touch within 24-48 working hours."
My profile still hasn't been fixed after that time.
Cell C's replyOfficial
17 May 2024, 20:45Dear Francois C
Thank you for reaching out to us.
The matter is at present with our support departments. Feedback will be provided as soon as it is available.
Our team will be in touch.
Cell C | MP
Thank you for reaching out to us.
The matter is at present with our support departments. Feedback will be provided as soon as it is available.
Our team will be in touch.
Cell C | MP
Best regards,
Cell C's reply17 May 2024, 20:45
Official
Dear Francois C
Thank you for reaching out to us.
The matter is at present with our support departments. Feedback will be provided as soon as it is available.
Our team will be in touch.
Cell C | MP
Thank you for reaching out to us.
The matter is at present with our support departments. Feedback will be provided as soon as it is available.
Our team will be in touch.
Cell C | MP
Best regards,
FC
Francois C's updateReviewer Update
18 May 2024, 22:00This morning I received an email informing me that my services will be suspended due to non payment.
Please Cell C, this is getting ridiculous.
Please Cell C, this is getting ridiculous.
FC
Francois C's update18 May 2024, 22:00
Reviewer Update
This morning I received an email informing me that my services will be suspended due to non payment.
Please Cell C, this is getting ridiculous.
Please Cell C, this is getting ridiculous.
Cell C's replyOfficial
19 May 2024, 08:56Dear Francois C,
Apologies for this miscommunication.
Management is working on the matter and we have requested feedback on this.
Regards,
Cell C | TN
Apologies for this miscommunication.
Management is working on the matter and we have requested feedback on this.
Regards,
Cell C | TN
Best regards,
Cell C's reply19 May 2024, 08:56
Official
Dear Francois C,
Apologies for this miscommunication.
Management is working on the matter and we have requested feedback on this.
Regards,
Cell C | TN
Apologies for this miscommunication.
Management is working on the matter and we have requested feedback on this.
Regards,
Cell C | TN
Best regards,
FC
Francois C's updateReviewer Update
19 May 2024, 20:35Hi Cell C,
Can I please have a timeline as to when the money will be refunded?
'Management is working on it' is not a timeline. As the 22nd May is approaching we're looking at 2 whole months this issue has persisted.
Kind regards,
Francois
Can I please have a timeline as to when the money will be refunded?
'Management is working on it' is not a timeline. As the 22nd May is approaching we're looking at 2 whole months this issue has persisted.
Kind regards,
Francois
FC
Francois C's update19 May 2024, 20:35
Reviewer Update
Hi Cell C,
Can I please have a timeline as to when the money will be refunded?
'Management is working on it' is not a timeline. As the 22nd May is approaching we're looking at 2 whole months this issue has persisted.
Kind regards,
Francois
Can I please have a timeline as to when the money will be refunded?
'Management is working on it' is not a timeline. As the 22nd May is approaching we're looking at 2 whole months this issue has persisted.
Kind regards,
Francois
Cell C's replyOfficial
20 May 2024, 07:53Good day Francois C,
We sincerely apologise for the delay you have experienced and thank you for your continued patience.
Our Support Team will be contacting you during the course of the day to provide an update on the matter, please look out for their call.
Regards
Cell C | TD
We sincerely apologise for the delay you have experienced and thank you for your continued patience.
Our Support Team will be contacting you during the course of the day to provide an update on the matter, please look out for their call.
Regards
Cell C | TD
Best regards,
Cell C's reply20 May 2024, 07:53
Official
Good day Francois C,
We sincerely apologise for the delay you have experienced and thank you for your continued patience.
Our Support Team will be contacting you during the course of the day to provide an update on the matter, please look out for their call.
Regards
Cell C | TD
We sincerely apologise for the delay you have experienced and thank you for your continued patience.
Our Support Team will be contacting you during the course of the day to provide an update on the matter, please look out for their call.
Regards
Cell C | TD
Best regards,
FC
Francois C's updateReviewer Update
20 May 2024, 09:56Cell C, please provide a timeline.
I've asked for a timeline already.
I've asked for a timeline already.
FC
Francois C's update20 May 2024, 09:56
Reviewer Update
Cell C, please provide a timeline.
I've asked for a timeline already.
I've asked for a timeline already.
Cell C's replyOfficial
20 May 2024, 12:57Apologies for the continued delay.
Our Team will contact you to provide a timeline, please do await their call.
Regards
Cell C | TD
Our Team will contact you to provide a timeline, please do await their call.
Regards
Cell C | TD
Best regards,
Cell C's reply20 May 2024, 12:57
Official
Apologies for the continued delay.
Our Team will contact you to provide a timeline, please do await their call.
Regards
Cell C | TD
Our Team will contact you to provide a timeline, please do await their call.
Regards
Cell C | TD
Best regards,
FC
Francois C's updateReviewer Update
23 May 2024, 12:09Let it be public.
Cell C has failed to refund my money for 2 months now.
Cell C has failed to refund my money for 2 months now.
FC
Francois C's update23 May 2024, 12:09
Reviewer Update
Let it be public.
Cell C has failed to refund my money for 2 months now.
Cell C has failed to refund my money for 2 months now.
Cell C's replyOfficial
23 May 2024, 12:22As per feedback provided yesterday refund was processed and you should expect funds before end of the week.
Regards,
Cell C | SR
Regards,
Cell C | SR
Best regards,
Cell C's reply23 May 2024, 12:22
Official
As per feedback provided yesterday refund was processed and you should expect funds before end of the week.
Regards,
Cell C | SR
Regards,
Cell C | SR
Best regards,
FC
Francois C's updateReviewer Update
27 May 2024, 14:29Cell C above: " As per feedback provided yesterday refund was processed and you should expect funds before end of the week."
The week ended and I still haven't received the funds.
The week ended and I still haven't received the funds.
FC
Francois C's update27 May 2024, 14:29
Reviewer Update
Cell C above: " As per feedback provided yesterday refund was processed and you should expect funds before end of the week."
The week ended and I still haven't received the funds.
The week ended and I still haven't received the funds.
Cell C's replyOfficial
27 May 2024, 16:19 Dear Francois C
Thank you for reaching out.
We apologize for the delay in resolving this matter, we have requested a follow up .
Regards
Cell C | NH
Thank you for reaching out.
We apologize for the delay in resolving this matter, we have requested a follow up .
Regards
Cell C | NH
Best regards,
Cell C's reply27 May 2024, 16:19
Official
Dear Francois C
Thank you for reaching out.
We apologize for the delay in resolving this matter, we have requested a follow up .
Regards
Cell C | NH
Thank you for reaching out.
We apologize for the delay in resolving this matter, we have requested a follow up .
Regards
Cell C | NH
Best regards,