Cell c settlement and cancelation issues

I wrote a review on cell c early last year and the saddest part about this is that the same incident I went through then is occurring now. My only question is what are the intentions of cell c in terms of settlements and cancelations?? Do you as a company not want us to settle our accounts or what? On the 1st of August 2022 I called in asking for my settlement amount on the two contracts I had, I asked them to include everything as I was now ready to close my cell c account. I spoke to Gugulethu who had explained to me that the totals on my accounts were R5518.69 excluding my commitment amount and including that my total settlement amount would be R6344.58 I accepted and asked her for us to proceed and she sent me through to cancelations department where I then spoke to a lady named Philinde. Philinde further tmgave me my settlement amount of R6344.58. I then asked that if I paid the amount would my account be canceled and she told me to call cancelations department after 24 hours on 084143. I asked for her surname for when I did call back so that I could directly speak to her. She then indicated that she was the only Philinde working there. Nevertheless I paid an amount of R6345 right after dropping the call. After 24 hours when I called back to cancel my account I was told that I owed an amount of +- R800. I questioned how that was even possible after I paid a settlement amount which included everything I owed cell c at that time?? It's just frustrating constantly having to undergo the same issues year in and out. Why is it so hard to just cancel our accounts once the settlement amounts are paid. We are trying by all means to lessen our debts and as a company cell c isn't helping much. I refuse to pay an amount even after I was given a settlement amount. Please go back on your telephonic recordings for the 1st of August 2022 and rectify the problem. The last time I complained and was blocked from taking a phone from cell c after years of being a constant and loyal customer. So now you guys block us when we complain but still fail at delivering decent services to us. If your employees are not understanding our questions or your systems please better train them. Coz there's no way that we can be given settlement amounts and then still be told that we are owing. I gave cell c the benefit of the doubt. But wow guys this is absurd.