Cell C *********** services to customers.
It's now been since August 2023 that I struggle to get positive action from Cell C regarding a complaint. They send ne from Peter to Paul and back and absolutely nothing positive happens! I gave the case to the Consumer Council and even they struggle to get positive action from Cell C. They owe me a credit of merely R6000.00! For a Senior Citizen, this a lot of money! I've reached the end of my thether with the *********** personnel dealing with Customer queries at Cell C. Please Hello Peter, help!!
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Replies (2)
Cell C's replyOfficial
21 Mar 2024, 11:51Dear Mrs. Getruida Pietersen,
Thank you for reaching out to us regarding your account billing.
We are sorry to hear that you had an unpleasant experience. Please know that we take these matters seriously and are here to help you. We have already escalated your query to our support team for investigation, and we will do everything we can to resolve the issue as soon as possible. We will keep you updated every step of the way, and we appreciate your patience and understanding.
Best regards,
Cell C | NZ
Thank you for reaching out to us regarding your account billing.
We are sorry to hear that you had an unpleasant experience. Please know that we take these matters seriously and are here to help you. We have already escalated your query to our support team for investigation, and we will do everything we can to resolve the issue as soon as possible. We will keep you updated every step of the way, and we appreciate your patience and understanding.
Best regards,
Cell C | NZ
Best regards,
Cell C's reply21 Mar 2024, 11:51
Official
Dear Mrs. Getruida Pietersen,
Thank you for reaching out to us regarding your account billing.
We are sorry to hear that you had an unpleasant experience. Please know that we take these matters seriously and are here to help you. We have already escalated your query to our support team for investigation, and we will do everything we can to resolve the issue as soon as possible. We will keep you updated every step of the way, and we appreciate your patience and understanding.
Best regards,
Cell C | NZ
Thank you for reaching out to us regarding your account billing.
We are sorry to hear that you had an unpleasant experience. Please know that we take these matters seriously and are here to help you. We have already escalated your query to our support team for investigation, and we will do everything we can to resolve the issue as soon as possible. We will keep you updated every step of the way, and we appreciate your patience and understanding.
Best regards,
Cell C | NZ
Best regards,
Cell C's replyOfficial
26 Mar 2024, 18:34Dear Mrs. Getruida Pietersen,
Please note that our Team tried to call you on the number *** with no success. Please provide a number we can reach you on or a convenient time to call you.
Regards,
Cell C | TN
Please note that our Team tried to call you on the number *** with no success. Please provide a number we can reach you on or a convenient time to call you.
Regards,
Cell C | TN
Best regards,
Cell C's reply26 Mar 2024, 18:34
Official
Dear Mrs. Getruida Pietersen,
Please note that our Team tried to call you on the number *** with no success. Please provide a number we can reach you on or a convenient time to call you.
Regards,
Cell C | TN
Please note that our Team tried to call you on the number *** with no success. Please provide a number we can reach you on or a convenient time to call you.
Regards,
Cell C | TN
Best regards,