HC
HERMAN C

1 reviews | Active since Jun 2024

29 Jun 2024, 08:16

Cell c service unacceptable

Good day my name is Herman On the 25th of June 2024 I phone 135 Cell C customer care to swop my business pre paid cell number to my Cell C contract number was told it will take 48 hours they then permanent deactivated my business number I can not do any banking as I need otp numerous calls went in to Cell C shop till now no action just we will escalate your problem .... This is unacceptable as I had this number for 14 years very very bad Extremely unhappy Regards Herman

0
Replies (9)
Cell C
Cell C's reply29 Jun 2024, 09:36
Official
Dear Herman Coetzee,

Thank you for contacting Cell C regarding your Cell C number.
  
Please receive our apologies for the unpleasant experience received thus far,
 
The matter has been escalated for further assistance, please expect a call from us to assist. 

Regards
Cell C | MN
 

Best regards,

HC
HERMAN C's update30 Jun 2024, 09:15
Reviewer Update
Well good morning Cell C . I can not understand that such a big company that was providing great service for the past 13 years on my pre paid number *** can in a matter of 1 week destroy my number do a lot of damage to my business and make me not able to receive Otp on my banking app to be able to pay my employees..... Your answer is we will escalated your query..... well let me explain to what extent do you think this problem has escalated 🤔.
I think look up the word escalate maybe I will get my cell phone number working .I think if Cell C CEO is aware of this problems his employees create , they will be no longer working there. I need someone in charge to urgently contact me or do you want me to drive to Cell C head office 150km away to vent my problem??????????????
Extremely annoyed and frustrated
Herman Coetzee.
Cell C
Cell C's reply30 Jun 2024, 09:55
Official
 Dear Herman Coetzee, 

Apologies for the delay in having the matter resolved.

A follow up has been sent to the consultant assigned to your query.

Feedback will be provided as soon as possible.

Cell C | DA

Best regards,

HC
HERMAN C's update01 Jul 2024, 09:33
Reviewer Update
Good morning Cell C .
Even more disappointed this morning, was promised on Saturday that a supervisor will phone me back ,till now 09.29 Monday 01 July nothing .... If your response is as Quick as you post on Hello Peter it will be great but since last Tuesday nothing???????????,??
I NEED MY NUMBER TO BE ACTIVATED WITH ON THE HOUR !!!!!!!!!!!!!!! PLEASE PLEASE WAKE UP !!!!!!!!!!

SO SO UN EXCEPTABLE

HERMAN
Cell C
Cell C's reply01 Jul 2024, 09:56
Official
 Dear Herman Coetzee

We apologize for the unpleasant experience.

Our team will be in touch to provide an update.

Regards,
Cell C | SR

Best regards,

HC
HERMAN C's update02 Jul 2024, 10:07
Reviewer Update
Good morning Cell C DAY 7 OF NO SERVICE.
Yesterday a consultant from Cell C phoned me back .. I thought that the problem of mt Permanently Deactivated number will be resolved and I will be able to use my number .... what I can not understand is that it took their technical department 2 minutes to create absolute chaos in my life ,and now it takes 1 week and still no closer to being able to use my 13 year old number for banking and my business, I have lost 100 of thousands in missed calls and has caused me unrepairable damages in my business...... is there nobody that is on a management level that can contact me to resolve this highly frustrating incident..... I am exhausted and do not know what else to do ...... maybe report them to the ombudsman....... can anyone help me ???????????

Cell C
Cell C's reply02 Jul 2024, 11:02
Official
Dear HERMAN COETZEE,

We apologize for the frustration that this has caused you. We have requested for a call back.

Regards 
Cell C | MM

Best regards,

HC
HERMAN C's update02 Jul 2024, 16:37
Reviewer Update
Good afternoon Cell C

Herman again
Your answer to my problem .... It will be resolved with in 24 to 48 hours ?????????????¿???????????????

WE ARE NOW ON 168 HOURS


PLEASE PLEASE PLEASE RESOLVE MY PROBLEM !!!!!!!!!!!!!!!

HERMAN
Cell C
Cell C's reply02 Jul 2024, 17:29
Official
Please accept our sincerest apologies as we follow up on this matter. 

Regards
Cell C | NT

Best regards,