BZ
Bernadette Z
1 reviews | Active since Mar 2020
03 Sept 2020, 10:59
Cell C service sucks
The worst cell service I've experienced in all my life! Staff at branches are inexperienced. Staff on customer services line can't help (they can not even phone me back to help me with my problem). I'm going back to my old provider.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
03 Sept 2020, 11:07Hi Bernadette
Thank you for reaching out to us. We are here to assist you.
Please send us a brief description of your query and we will assign it accordingly.
^MM
Thank you for reaching out to us. We are here to assist you.
Please send us a brief description of your query and we will assign it accordingly.
^MM
Cell C's reply03 Sept 2020, 11:07
Official
Hi Bernadette
Thank you for reaching out to us. We are here to assist you.
Please send us a brief description of your query and we will assign it accordingly.
^MM
Thank you for reaching out to us. We are here to assist you.
Please send us a brief description of your query and we will assign it accordingly.
^MM
BZ
Bernadette Z's updateReviewer Update
03 Sept 2020, 11:30I took a sim only package online which cost me R250 per month. This was paid by eft every month. On he 1st of September my cell had no minutes or data. I queried this at Cell C and they informed me that I changed the package (which I did not). Nevertheless, I accepted this as I wanted to go back to my old provider as every month there are issues with Cell C and my payments.
I was informed that I need to wait until 1 October for my number to be put back to pre-paid. When I asked what was happening with my payment no one could answer me. I spoke to a representative on the 1st who told me that I would be called back immediately. I was not called back. I phoned later the afternoon the query and the person who helped me put me on hold and eventually cut me off (after approximately 30 minutes of holding on).
I bought R35 airtime yesterday morning. I still cannot make any calls (after i received a confirmation sms that my account will be recharged with R25 airtime). I bought R80 data and received 2 gig of data which I am able to use.
I cannot go without airtime. I have a small business which very much depends on a working phone and not something that lets me down every month. I want this number converted to pre-paid asap so I can get a contract elsewhere. Cradlestone staff are incapable of helping.
I need this problem solved asap.
I was informed that I need to wait until 1 October for my number to be put back to pre-paid. When I asked what was happening with my payment no one could answer me. I spoke to a representative on the 1st who told me that I would be called back immediately. I was not called back. I phoned later the afternoon the query and the person who helped me put me on hold and eventually cut me off (after approximately 30 minutes of holding on).
I bought R35 airtime yesterday morning. I still cannot make any calls (after i received a confirmation sms that my account will be recharged with R25 airtime). I bought R80 data and received 2 gig of data which I am able to use.
I cannot go without airtime. I have a small business which very much depends on a working phone and not something that lets me down every month. I want this number converted to pre-paid asap so I can get a contract elsewhere. Cradlestone staff are incapable of helping.
I need this problem solved asap.
BZ
Bernadette Z's update03 Sept 2020, 11:30
Reviewer Update
I took a sim only package online which cost me R250 per month. This was paid by eft every month. On he 1st of September my cell had no minutes or data. I queried this at Cell C and they informed me that I changed the package (which I did not). Nevertheless, I accepted this as I wanted to go back to my old provider as every month there are issues with Cell C and my payments.
I was informed that I need to wait until 1 October for my number to be put back to pre-paid. When I asked what was happening with my payment no one could answer me. I spoke to a representative on the 1st who told me that I would be called back immediately. I was not called back. I phoned later the afternoon the query and the person who helped me put me on hold and eventually cut me off (after approximately 30 minutes of holding on).
I bought R35 airtime yesterday morning. I still cannot make any calls (after i received a confirmation sms that my account will be recharged with R25 airtime). I bought R80 data and received 2 gig of data which I am able to use.
I cannot go without airtime. I have a small business which very much depends on a working phone and not something that lets me down every month. I want this number converted to pre-paid asap so I can get a contract elsewhere. Cradlestone staff are incapable of helping.
I need this problem solved asap.
I was informed that I need to wait until 1 October for my number to be put back to pre-paid. When I asked what was happening with my payment no one could answer me. I spoke to a representative on the 1st who told me that I would be called back immediately. I was not called back. I phoned later the afternoon the query and the person who helped me put me on hold and eventually cut me off (after approximately 30 minutes of holding on).
I bought R35 airtime yesterday morning. I still cannot make any calls (after i received a confirmation sms that my account will be recharged with R25 airtime). I bought R80 data and received 2 gig of data which I am able to use.
I cannot go without airtime. I have a small business which very much depends on a working phone and not something that lets me down every month. I want this number converted to pre-paid asap so I can get a contract elsewhere. Cradlestone staff are incapable of helping.
I need this problem solved asap.
Cell C's replyOfficial
03 Sept 2020, 11:41Thank you.
We will contact you to rectify the matter.
^MM
We will contact you to rectify the matter.
^MM
Cell C's reply03 Sept 2020, 11:41
Official
Thank you.
We will contact you to rectify the matter.
^MM
We will contact you to rectify the matter.
^MM