Cell C Service Poor Awaiting order

Item: Cell C
Rating: 1

Good day.

I have never had to deal with such incompetence. I app**** for an upgrade. Not a problem at all. I wanted a Samsung s24 fe. I had to call back as the delivery hadn’t arrived. I was then told that there was no stock. I was then put through to another department as I wanted to change my order to a Samsung A56. This has been a nightmare. I failed your questions 4 times (I can’t remember half of the stuff you were asking). You have never had these questions thrown at me in the past. An OTP was sent to my phone, verified. I gave you my ID number *** and my Cell number ***. What else do you need?. DNA?.

I want this resolved NOW !!!!! and I want my phone by Thursday.

Attached you will find my ID, Driver’s license, payslips, screen shot of the cell c app, a picture of me holding up cell c statements and a screen shot of the OTP sms’s I recieved. I am working for a different company, and I live in another city all together.

Sort this out

Mr K I Wust

Helpful (0)

Replies (4)

's updateReviewer Update

29 Jul 2025, 12:26

Thank you. I have sent all relevant documentation to your customer service email addresses. You could at least send a cover with the phone as some kind of apology.

's update29 Jul 2025, 12:26

Reviewer Update

Thank you. I have sent all relevant documentation to your customer service email addresses. You could at least send a cover with the phone as some kind of apology.

's updateReviewer Update

29 Jul 2025, 14:21

I will be changing to Vodacom. I will be porting my number. I received a call from someone who basically said it is what it is. I have been a loyal customer since 2013.

's update29 Jul 2025, 14:21

Reviewer Update

I will be changing to Vodacom. I will be porting my number. I received a call from someone who basically said it is what it is. I have been a loyal customer since 2013.

's updateReviewer Update

29 Jul 2025, 14:45

This wont resolve the issue. The last person told me bluntly that your policies are what they are. So effectively, i wont be able to get an upgrade with you because i was unable to answer a few questions. I am in the process of contacting Vodacom.

's update29 Jul 2025, 14:45

Reviewer Update

's updateReviewer Update

29 Jul 2025, 15:06

So this is all you can do?. So thats it?. You just happy for me to sign off with Cell C?. Pathetic. Close the call or ticket or whatever.

's update29 Jul 2025, 15:06

Reviewer Update

So this is all you can do?. So thats it?. You just happy for me to sign off with Cell C?. Pathetic. Close the call or ticket or whatever.