Cell C Service Pathetic

I have been trying for simce 8 Aug to get my phone back on , as it has been barred. Apparently my payment couldnt be found as I had used a ref. no. that glocell gave me, as of August Cell C now own Glocell. After 7 days I got an email to say amount has now been allocated but account still in arrears as of 16 Aug. I have been with Glocell for over 2 years and have never had my phone barred due to arrears payment. Why now? I asked for an inv or statement on 16 Aug to prove arrears, I am still waiting and phone us still barred..Service from online and customer care is pathetic. 24 to 48hours response time!!!! Try a week to 10 days.