KB
Koos B

1 reviews | Active since Jun 2015

23 Jun 2015, 10:47

CELL C SERVICE - NOT SATISFIED

On 22 May 2015 I was approached by Cell C for a tablet. I was told it will take 7 working days for it to be delivered. On June 3rd nothing had been delivered and no call from Cell C. I phoned them on the 3rd of June where I was told that they suddenly had No Stock!! Then that was fixed and i was told it would be delivered. On 10 June they called me to say my accounts number was incorrect. Which is sooooo ridiculous as my normal Cell C account automatically goes off from that account each month. That was then fixed and I was told that a agent will phone me on Friday 12 June and that I will have the tablet before the end of that day. By the 18th of June, still NO call and NO tablet. I have gone on Cell C website to lodge query (Thursday 18 June) and was sent a reply someone will contact me in 2 working days. Up until today - still no response. After years of being a loyal customer and this is the service I get. So very very dissapointed.

0
Replies (1)
Cell C
Cell C's reply23 Jun 2015, 10:59
Official
Hello koosdebeer,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN