Cell C service makes me die inside

App**** for Cfibre on the 5th March 2018. Was told it would take UP TO 6 weeks for the fibre line to be installed. Have been calling regularly since then to get an update on this situation, constantly been told I would get a call back which I never do. Been emailing regularly as well but do not receive a reply. What appalling service. Even called Telkom (Openserve) to check about the installation and find out they don't even have my fibre installation request in their system. Is this kind of service even legal?