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Michael S

1 reviews | Active since Nov 2011

21 May 2019, 11:22

Cell c service LTE-A waste of time!!!

I have not had internet (LTE-A) for 1,5 months now because apparently the mtn tower in our area that cell c use has a problem, so now they have to migrate my contract to a LTE, so I've been trying for 3 weeks now to do that, but no matter how many times I ask and phone and spend time trying to sort out it is just a waste of time. I am suppose to follow up by retentions department, but the number doesn't work 084 143. I would also like to know what is going to happen to my 152 gigs of last month and now my 200 gigs of this month, and I have had to pay vodacom extra R800 now for data on my other contact to keep up with the data usage. I need this sorted out before the weekend otherwise you can take all my contracts and cancell them, I'm not interested.

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Replies (2)
Cell C
Cell C's reply21 May 2019, 12:13
Official
Good afternoon  Michael 

Apologies for the frustrations you have experienced.
Our team will be in touch to assist.

Regards
DA
MS
Michael S's update23 May 2019, 10:14
Reviewer Update
cell c did phone me back the same day, just to tell me that my contract has to be cancelled so they are busy with it, and that their sales team will be in contact with me so that I can get a new LTE contract. This has now again been 2 days and nothing further has been done. And now what about the 1,5 months that I couldnt use my LTE-A contract and paid for, 200 gig plus 150 gig?