Cell C service levels leave much to be desired - they're shocking!!!!

For 3 months now since I cancelled a debit order and pay Cell C manually, all their agents are rude and not helpful at all and all of them seem to have been trained to just put a phone call down without helping at all, no matter how nice I am to them. I have had countless agents call for outstanding money on my account for 3 months solid when, in fact, all 3 months have been paid before the due date. I have emailed and emailed until I'm blue in the face, begged for management contacts, contacted branches, yet they call to collect only and not help when I beg and plead for them to capture my payments. Seems their accounts department needs some shaking up. Also, they cut my line last month one hour after my father died yet my account was up to date, I couldn't call family or freinds.

Thanks Cell C - your service agents need training. I am due for an upgrade on one of my lines and have been begging for this to be sorted out for 2 weeks now in order to upgrade. Perhaps it's time to cancel and go with another service provider?