CELL C SERVICE ISSUE RESOLVED

Further to poor service delivery on my one account by Cell C I hereby wish to respond as follows: 1. The issue I had with a WASP added to my Cell C contract was resolved after reporting it to ICASA and also the Consumer Board. 2. I was reimbursed for the three months content service fees deducted off my account. 3. I am still not fully clear to how this "service" happened to be deducted on behalf of a 3rd Party from my personal account as between me and Cell C. 4. I had my numbers blocked for added services which I belief, according to numerous talks with Cell C representatives whom all differ in opinion, may just happen again. I did suggest some process to avoid this from happening to Cell C, like an OTP when app**** for services of this kind to protect their clients.

I lastly wish to extend a huge thank you to those that assisted me. in resolving this matter.