LK
Lisa K

1 reviews | Active since May 2016

10 Feb 2020, 08:20

Cell C Service is the worst!!!!!!

Hi

I am really getting very frustrated and am ready to terminate all dealings with Cell C. Every now and then I keep getting these sms and now I got a call from norman attorneys for an outstanding account. When will it stop???? When I got the sms below I called celll c and the lady confirmed that I only have the 1 active account that is up to date and I should ignore the sms, so why am I still continuously being harassed like this. Every year I go through this I get sent from department to department then get confirmation that I don't have any other accounts then this pops up again!!! I was told by the agent to ignore the sms but now I am being called by a different collection entity. I am in the process of buying a house and have to deal with this again!! Please can Cell C do something. 23 Jan I was told notice will be sent to ITC to update and account that was paid up in 2018 but still shows arrears of R53, & the legal department will contact me within 2days, STILL no contact. and this still shows on ITC

I had a Glocell account that ended years ago & was paid in full and Apparently it was sold to Cell C, Now Cell C has no record of it and Glocell is closed and this account is showing as in arrears on ITC I dont know where to go to have this removed. I am getting extremely frustrated & it seem Cell C only helps when you post on this platform.

SMS I recieved last week below.........

Good day, your outstanding Cell C Acc has been sold and ceded to Nimble Credit Fund 1 for collection. Call ***/ Pay today at: http://bit.ly/31pzPrL . ***

0
Replies (2)
Cell C
Cell C's reply10 Feb 2020, 09:30
Official
Good day Lisa

Thank you for getting in touch with us. 

We have escalated your query with our team for assistance. 

Do expect further communication. 

^YM 
LK
Lisa K's update04 Mar 2020, 14:48
Reviewer Update
I still have not been helped, almost a month later