CELL C SERVICE IS SHOCKING ONCE AGAIN!!!

Please see email below. I have responded to all your sms's and emails and you have still blocked my phone. I will forward you the sms's if you like.

I am so angry that i have taken an upgrade. I do not want to be a Cell C customer any more!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The debit order was supposed to be run on 28 December. Call C ran it on 20 December there were no funds in my account.

I was charged R60 for the unpaid debit order. I want a refund of this R60.

I asked that the debit order be run on the correct date, and on 2 separate occasions after that.

I have advised a consultant telephonically this morning, that i can pay by tomorrow or you can run the debit order on 27 and 28 January but she will not unblock my phone!!! I asked for her to email me the cell c banking details so that i can make payment and i have been typing this email since and I am still waiting for the email from her. Still no email from her half an hour later.

This is unacceptable. I will try to get some funds together now. I only get paid again on 25 January, it takes 24 hours to clear.

I am not happy and will be posting this on Hello Peter once again. Service from Cell C is shocking!!!!!

PLEASE UNBLOCK MY PHONE IMMEDIATELY.

I HAVE BEEN A CUSTOMER OF CELL C FOR MANY YEARS, YOU CAN CHECK YOUR RECORDS AND SEE HOW LONG I HAVE HAD THE SAME CELL C PHONE NUMBER.

I HAVE NEVER HAD A PAYMENT ISSUE LIKE THIS BEFORE.

I LOOK FORWARD TO AN URGENT RESPONSE. NOT IN 3 DAYS TIME........

________________________________________ From: No_Reply <***> Sent: Wednesday, 08 January 2020 21:05 To: Bridget Comrie Subject: This is an auto reply message – Please do not respond to this message

Good day

Thank you for your email.

This is an automated response. Please do not reply to this email. For future reference, kindly input your cell phone number on the subject field of your email in order to fast track your query.

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Here are some quick tips on how you can manage your account . If you require assistance with:

· Your current usage on calls made, SMSs sent and current balances, please dial *147# or *101# · Statement requests, please visit https://www.cellc.co.za/my-account , sign up for My-Account on the Cell C website and you will be able to download your statements in PDF format. · Activation and deactivation of Value Added Services (BIS, Data Bundles, Product Information) please dial *147# · Your upgrade date, please visit https://www.cellc.co.za/my-account and to upgrade your contract please call us on 084143 · Manual payment confirmation, please email ***<mailto:***> or fax your proof of payment to ***.

Regards Customer Care

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