JG
JOELEEN G

1 reviews | Active since Nov 2015

07 Jun 2017, 09:16

CELL C SERVICE IS SHOCKING!!!

<p>I have had many bad experiences with cell c but this definately is the worst. i have been trying to get a hold of your legal department since yesterday but it seems impossible, whenever i call, i am transferred to the legal department but im being placed on hold for over 40minutes...seriously this is ridiculous. it has happened more than 5 times and i cannot keep calling and being placed on hold . ALL i want to do is make arrangements to pay an overdue account!!! please can someone from the LEGAL DEPARTMENT call me.</p> <p>my contact number is ********** . Im tired of debits going off my account for amounts that i am unaware off. I need an explanation and i refuse to pay until i know what is going on.</p>

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Replies (7)
Cell C
Cell C's reply07 Jun 2017, 09:25
Official

Hi Joeleen

We have requested one of our team members to liaise with our legal department and assist. You will be contacted with feedback.

Apologies for the poor service.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply07 Jun 2017, 15:45
Official

As per communication, Lungi will revert with feedback.

Regards

Cell C | PN

Best regards,

JG
JOELEEN G's update07 Jun 2017, 15:49
Reviewer Update

hi, what communication are we talking about,?

please ask someone to cll me as soon as possible.

thanks.

Cell C
Cell C's reply08 Jun 2017, 11:05
Official

Lungi contacted you and could not reach you. However she left a message advising that she will contact you back and assist.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply08 Jun 2017, 11:07
Official

Lungi sent your request for further assistance.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply08 Jun 2017, 11:07
Official

Lungi sent your request for further assistance.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply09 Jun 2017, 10:59
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

Best regards,