Cell C Service is Pathetic - Prices increase in the middle of their contracts.

So I have had a cell c contract for many years and I do not ever remember in the past years having my premiums increased every year on a 24month contract. So I’m due for an upgrade and I have Cell C call me and I moaned about having my premiums increased every year on a fixed top up contract. The people that I speak to are shocked and say that it doesn’t sound right. I went into the branch and they said the same thing. They called their Call Centre from the branch and they lady at the branch was quite annoyed with the lady from the Call Centre as she could not explain why my premiums have been increasing every year.

When I called Cell C customer service, I was told “that’s the way it is!”. I was told that if I go to the shop and buy a loaf of bread, and it was R10 and now gone up to R12 what would I do. I told the consultant that I don’t go to the shop and say I would like to take out a contract on buying bread from you for 24 months at the same price. I don’t know how someone can compare buying bread to a cell phone contract. I even spoke to a team leader and babbled something about inflation and that’s why they increase my premiums every year. THEN WHY ADVERTISE A CONTRACT WITH AN AMOUNT FOR 24 MONTHS WHEN BY THE END IF THE 23 MONTH YOU HAVE HAD 2 PRICE INCREASES???

I understand that this year we have gone through a VAT increase of 1% so then the price would have went up. So for my 2 contracts I have now had 3 price increases from August and October for each contract.

I have had my contract for many years and I think it’s high time I move my business to any other cellphone network provider as all the other service providers do not increase their contract prices in the middle of their contracts.