MN
Meg N

1 reviews | Active since Jun 2016

15 Jun 2016, 09:17

Cell c service "improves"

<p>So cell c responds very quickly to my complaint.and in short I am to forsee that they make a mistake not once not twice but three times. They fail to debit my account , debit me incorrectly and after I call in to say my debut is 219 not 81 (they still don't fix it). I'm now to forsee their errors and I'm told that I should keep suffienct funds knowing they didn't debit me. I always had funds but I'm to forsee this issue and have over a R 1000.00 in my account for cell c benefit ?? Your service gets better and better. You idiots I cancelled and paid up my previous contract to lessen my debt because I was relocating in APRIL and I would be unemployed thereafter. Further I don't sit and twiddle my thumbs looking for errors you make. Lastly I'm not even given an explanation just a bill exceeding a R 1000.00 . </p>

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Replies (1)
Cell C
Cell C's reply15 Jun 2016, 10:41
Official

As per the feedback that you received this morning, the consultant advised you accordingly and explained how your bill got to that amount. A goodwill gesture was provided for the error on our side.

Regards

Cell C | PN

Best regards,