kD
kim D

1 reviews | Active since May 2016

28 Jun 2016, 07:18

Cell C SERVICE HAS BEEN SUSPENDED

<p>Can someone please explain to me why my servive is still suspended when i called the contact centre they told me that after 4 days it will be sorted , this is now over 4 days and still nothing , R639.86 has been deducted off my account without any service i think it is just pathetic , i can always just reveres this amount and then CELL can blacklist my name and see if i care , this needs to be sorted out like in yesterday , im tired of logging a compliant without any proper service</p>

0
Replies (5)
Cell C
Cell C's reply28 Jun 2016, 07:26
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | DA

kD
kim D's update28 Jun 2016, 07:27
Reviewer Update

You guys keep referring your matters but nothing gets resolved , so im just tired because no consultants managers to fix the problem not sure how they intend on calling me if my services has been disconnected , which means i will be able to receive calls in Dumb ASS

Cell C
Cell C's reply28 Jun 2016, 08:08
Official

Hello kim devereux

Kindly provide us with a contact number for yourself for one of our consultants in the escalations team to assist you promptly.

Regards

Cell C | DA

kD
kim D's update28 Jun 2016, 08:51
Reviewer Update

there is no other means of contact i only use the cell c account , so please sort the connection out , there is no other way that your consultants can call me

Cell C
Cell C's reply29 Jun 2016, 09:18
Official

As per feedback, you have been contacted and assisted.

Regards

Cell C | DA