ZS
Zhivago S
1 reviews | Active since May 2018
21 May 2025, 11:20
CELL C SERVICE FAILURE
I bought a data bundle via the Cell C app of 100gig at R899.00 My credit card was debited but the data was never credited to my cell c number. When contacting Cell C, they said I must send them a proof of payment. I contacted Fast Pay who confirmed that the payment was received and paid to Cell C and provided me with a Invoice number to send to Cell C. I emailed the POP the Invoice number detail to Cell C. I received a reply that my query will be resolved between 24 and 48 hours. When contacting Cell C to expedite my query I was told that there is nothing they can do about my problem and will need to wait 48 hours for my query to be attended to. The result, I'm R900 out of pocket with no data and can't work without without data until the problem is resolved by Cell C, which will take 2 days. If anyone is reliant on DATA to earn a living, be careful of using Cell C for this service unless you planing to take a long weekend.
This is a total service failure and Cell C don't give a dam or will make any effort to resolve. Absolutly shocking.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
21 May 2025, 11:50Dear Zhivago Schepers ,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration caused.
We understand how critical data access is, especially when it affects your ability to work and stay connected. We can confirm that your proof of payment and invoice details have been received and are being processed. While the standard resolution timeframe is 24–48 hours, we have escalated your query for urgent attention.
Please rest assured that our team is prioritising this matter and will contact you as soon as the data has been allocated or if any further information is required.
We appreciate your patience and understanding while we work to resolve this issue as quickly as possible.
Kind regards,
Cell C | TM
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration caused.
We understand how critical data access is, especially when it affects your ability to work and stay connected. We can confirm that your proof of payment and invoice details have been received and are being processed. While the standard resolution timeframe is 24–48 hours, we have escalated your query for urgent attention.
Please rest assured that our team is prioritising this matter and will contact you as soon as the data has been allocated or if any further information is required.
We appreciate your patience and understanding while we work to resolve this issue as quickly as possible.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply21 May 2025, 11:50
Official
Dear Zhivago Schepers ,
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration caused.
We understand how critical data access is, especially when it affects your ability to work and stay connected. We can confirm that your proof of payment and invoice details have been received and are being processed. While the standard resolution timeframe is 24–48 hours, we have escalated your query for urgent attention.
Please rest assured that our team is prioritising this matter and will contact you as soon as the data has been allocated or if any further information is required.
We appreciate your patience and understanding while we work to resolve this issue as quickly as possible.
Kind regards,
Cell C | TM
Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience and frustration caused.
We understand how critical data access is, especially when it affects your ability to work and stay connected. We can confirm that your proof of payment and invoice details have been received and are being processed. While the standard resolution timeframe is 24–48 hours, we have escalated your query for urgent attention.
Please rest assured that our team is prioritising this matter and will contact you as soon as the data has been allocated or if any further information is required.
We appreciate your patience and understanding while we work to resolve this issue as quickly as possible.
Kind regards,
Cell C | TM
Best regards,
ZS
Zhivago S's updateReviewer Update
21 May 2025, 12:48I NOTE YOUR APPOLOGY, BUT AS AN UBER DRIVER THIS IS NOT HELPING ME. I'VE BEEN UNABLE TO WORK ALL DAY SO FAR. HAVE LOST AT LEAST A R1000 IN EARNINGS. LETS SEE HOW YOU PAY FOR YOUR CHILDRENS SCHOOL FEES AND RENT AT THE END OF THE MONTH IF YOU DONT GET A SALARY
ZS
Zhivago S's update21 May 2025, 12:48
Reviewer Update
I NOTE YOUR APPOLOGY, BUT AS AN UBER DRIVER THIS IS NOT HELPING ME. I'VE BEEN UNABLE TO WORK ALL DAY SO FAR. HAVE LOST AT LEAST A R1000 IN EARNINGS. LETS SEE HOW YOU PAY FOR YOUR CHILDRENS SCHOOL FEES AND RENT AT THE END OF THE MONTH IF YOU DONT GET A SALARY
Cell C's replyOfficial
21 May 2025, 12:56We truly understand how deeply this situation has impacted you, especially given that your livelihood depends on uninterrupted data access. Please accept our sincere apologies once again, we acknowledge the severity of the inconvenience caused.
Your frustration is completely valid, and we assure you that your case remains a top priority. We’ve already escalated it for urgent intervention, and our team is actively working to have your query sorted.
While we cannot undo the day’s lost income, we are committed to resolving this issue and ensuring you are back online without further delay. Thank you for your continued patience, we will be in touch with an update.
Kind regards,
Cell C | TM
Your frustration is completely valid, and we assure you that your case remains a top priority. We’ve already escalated it for urgent intervention, and our team is actively working to have your query sorted.
While we cannot undo the day’s lost income, we are committed to resolving this issue and ensuring you are back online without further delay. Thank you for your continued patience, we will be in touch with an update.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply21 May 2025, 12:56
Official
We truly understand how deeply this situation has impacted you, especially given that your livelihood depends on uninterrupted data access. Please accept our sincere apologies once again, we acknowledge the severity of the inconvenience caused.
Your frustration is completely valid, and we assure you that your case remains a top priority. We’ve already escalated it for urgent intervention, and our team is actively working to have your query sorted.
While we cannot undo the day’s lost income, we are committed to resolving this issue and ensuring you are back online without further delay. Thank you for your continued patience, we will be in touch with an update.
Kind regards,
Cell C | TM
Your frustration is completely valid, and we assure you that your case remains a top priority. We’ve already escalated it for urgent intervention, and our team is actively working to have your query sorted.
While we cannot undo the day’s lost income, we are committed to resolving this issue and ensuring you are back online without further delay. Thank you for your continued patience, we will be in touch with an update.
Kind regards,
Cell C | TM
Best regards,
ZS
Zhivago S's updateReviewer Update
21 May 2025, 14:12Cell C has proof on payment. WHY CAN YOU NOT LOAD THE DATA WHICH I HAVE PAID FOR.
LAOD MY DATA ON MY NUMBER AND SORT OUT YOUR INTERNAL ISSUES IN YOUR OWN TIME. This has been 5 Hours ago. If you can't deliver a service, return my money.
I'm surely not the only one that bought data today.
You leaving me with no choise but to put this poor service on SOCIAL MEDIA. You have 30 min to resolve.
LAOD MY DATA ON MY NUMBER AND SORT OUT YOUR INTERNAL ISSUES IN YOUR OWN TIME. This has been 5 Hours ago. If you can't deliver a service, return my money.
I'm surely not the only one that bought data today.
You leaving me with no choise but to put this poor service on SOCIAL MEDIA. You have 30 min to resolve.
ZS
Zhivago S's update21 May 2025, 14:12
Reviewer Update
Cell C has proof on payment. WHY CAN YOU NOT LOAD THE DATA WHICH I HAVE PAID FOR.
LAOD MY DATA ON MY NUMBER AND SORT OUT YOUR INTERNAL ISSUES IN YOUR OWN TIME. This has been 5 Hours ago. If you can't deliver a service, return my money.
I'm surely not the only one that bought data today.
You leaving me with no choise but to put this poor service on SOCIAL MEDIA. You have 30 min to resolve.
LAOD MY DATA ON MY NUMBER AND SORT OUT YOUR INTERNAL ISSUES IN YOUR OWN TIME. This has been 5 Hours ago. If you can't deliver a service, return my money.
I'm surely not the only one that bought data today.
You leaving me with no choise but to put this poor service on SOCIAL MEDIA. You have 30 min to resolve.
ZS
Zhivago S's updateReviewer Update
21 May 2025, 14:27Please give me the email address or Salvador Francis so that I can escalate this. I will make it my mission to inform EVERY CLIENT that euet my UBER SERVICE about this pathetic service from CELL C
ZS
Zhivago S's update21 May 2025, 14:27
Reviewer Update
Please give me the email address or Salvador Francis so that I can escalate this. I will make it my mission to inform EVERY CLIENT that euet my UBER SERVICE about this pathetic service from CELL C
Cell C's replyOfficial
21 May 2025, 14:29Please note that in order for us to proceed with your request and ensure accurate allocation, we require a valid proof of purchase to verify the transaction with Payfast. Once we receive this, we’ll be able to resolve the matter promptly.
Kindly send the proof of payment to *** and use the following subject line to ensure quicker tracking and response:
HP: Zhivago Schepers | *** | Alt: *** | Data Purchased But Not Received
We sincerely apologize for the delay and inconvenience, and we remain committed to getting this sorted for you.
Kind regards,
Cell C | TM
Kindly send the proof of payment to *** and use the following subject line to ensure quicker tracking and response:
HP: Zhivago Schepers | *** | Alt: *** | Data Purchased But Not Received
We sincerely apologize for the delay and inconvenience, and we remain committed to getting this sorted for you.
Kind regards,
Cell C | TM
Best regards,
Cell C's reply21 May 2025, 14:29
Official
Please note that in order for us to proceed with your request and ensure accurate allocation, we require a valid proof of purchase to verify the transaction with Payfast. Once we receive this, we’ll be able to resolve the matter promptly.
Kindly send the proof of payment to *** and use the following subject line to ensure quicker tracking and response:
HP: Zhivago Schepers | *** | Alt: *** | Data Purchased But Not Received
We sincerely apologize for the delay and inconvenience, and we remain committed to getting this sorted for you.
Kind regards,
Cell C | TM
Kindly send the proof of payment to *** and use the following subject line to ensure quicker tracking and response:
HP: Zhivago Schepers | *** | Alt: *** | Data Purchased But Not Received
We sincerely apologize for the delay and inconvenience, and we remain committed to getting this sorted for you.
Kind regards,
Cell C | TM
Best regards,
ZS
Zhivago S's updateReviewer Update
21 May 2025, 14:43I have contacted Payfast on *** and they send you need to contact them directly as they are the service provider for Cell C and they will confirm directly to Cell C that the payment was received. Why must I do your job for you.
ZS
Zhivago S's update21 May 2025, 14:43
Reviewer Update
I have contacted Payfast on *** and they send you need to contact them directly as they are the service provider for Cell C and they will confirm directly to Cell C that the payment was received. Why must I do your job for you.
Cell C's replyOfficial
21 May 2025, 14:46Please be assured that we will engage with them directly to confirm the transaction on our side.
However, in order to assist you as efficiently as possible and speed up the reconciliation process, we still require a valid proof of purchase from your side. This will allow us to cross-reference the transaction quickly and allocate your data without further delay.
Kindly forward your proof of payment to *** with the subject line:
HP: Zhivago Schepers | *** | Alt: *** | Data Purchased But Not Received
Kind regards,
Cell C | TM
However, in order to assist you as efficiently as possible and speed up the reconciliation process, we still require a valid proof of purchase from your side. This will allow us to cross-reference the transaction quickly and allocate your data without further delay.
Kindly forward your proof of payment to *** with the subject line:
HP: Zhivago Schepers | *** | Alt: *** | Data Purchased But Not Received
Kind regards,
Cell C | TM
Best regards,
Cell C's reply21 May 2025, 14:46
Official
Please be assured that we will engage with them directly to confirm the transaction on our side.
However, in order to assist you as efficiently as possible and speed up the reconciliation process, we still require a valid proof of purchase from your side. This will allow us to cross-reference the transaction quickly and allocate your data without further delay.
Kindly forward your proof of payment to *** with the subject line:
HP: Zhivago Schepers | *** | Alt: *** | Data Purchased But Not Received
Kind regards,
Cell C | TM
However, in order to assist you as efficiently as possible and speed up the reconciliation process, we still require a valid proof of purchase from your side. This will allow us to cross-reference the transaction quickly and allocate your data without further delay.
Kindly forward your proof of payment to *** with the subject line:
HP: Zhivago Schepers | *** | Alt: *** | Data Purchased But Not Received
Kind regards,
Cell C | TM
Best regards,
Cell C's replyOfficial
22 May 2025, 07:50Dear Zhivago Schepers,
Please receive feedback on your query regarding the 100GB data bundle purchase via the Cell C app.
Our investigation confirmed that while your line is active, the data bundle was not successfully loaded to your account. As a result, a reimbur*****t of R899.00 has been processed and credited to your prepaid balance.
Should you need any further assistance, feel free to reach out.
Kind regards,
Cell C | GM
Please receive feedback on your query regarding the 100GB data bundle purchase via the Cell C app.
Our investigation confirmed that while your line is active, the data bundle was not successfully loaded to your account. As a result, a reimbur*****t of R899.00 has been processed and credited to your prepaid balance.
Should you need any further assistance, feel free to reach out.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply22 May 2025, 07:50
Official
Dear Zhivago Schepers,
Please receive feedback on your query regarding the 100GB data bundle purchase via the Cell C app.
Our investigation confirmed that while your line is active, the data bundle was not successfully loaded to your account. As a result, a reimbur*****t of R899.00 has been processed and credited to your prepaid balance.
Should you need any further assistance, feel free to reach out.
Kind regards,
Cell C | GM
Please receive feedback on your query regarding the 100GB data bundle purchase via the Cell C app.
Our investigation confirmed that while your line is active, the data bundle was not successfully loaded to your account. As a result, a reimbur*****t of R899.00 has been processed and credited to your prepaid balance.
Should you need any further assistance, feel free to reach out.
Kind regards,
Cell C | GM
Best regards,