Cell C service epic fail, horrible agents and service level. its a disgrace,

<p>i actually dont know where to start, i have honestly ran out of patience. my Sony M5 is covered under the C surance, it had a physical and a software damage. i when to the cell c store in Tsakane mall on the 22nd of December 2016, and was told i will have to wait between 7 and 21 working days for it to be fixed, i waited patiently and went again to enquire after 21 day, they told me to come back again the following week, which i did again and was told that my phone is at repairs and i must call them myself, which i did, they told me that they were told that the phone was sent with a note that it is a warranty issue, but they said it can not be covered under warranty since it has a physical damage, after all that waiting, i was sent the claims forms to fill in and got the wrong email address twice, which caused further delays, while i am paying for a phone without getting any benefits from this damn contract. the worst part was the service level i received from the call centre agent, its a pity that i missed her name, but she had so patience and just didnt have the interest to assist me with my call, and the worst part waiting for my call to be answered then the call gets hanged up on me, i called like a 100 times, then finally the call gets answered but no one speaks to me instead i hear background chats that the agents have amongst themselves. which i found very rude, even heard one asking for gum and chatting away. so unprofessional.</p> <p> </p> <p>i hope this matter gets addressed. its been since 22 December 2016 now its the 20 February 2017.</p>