1 reviews | Active since Mar 2015
Cell C service dissapointing
My phone that was just over 1 month old was taken into the V&A store for repair on the 14th of January. On the 3rd of march I received and SMS stating that my phone was ready for collection. This is after the V&A store had re-opened.<br> <br> I went to V&A waterfront store on the 7th of March and was told that my phone was at Cavendish. I was told the phone would be delivered to th V&A store and that i would get a call on Monday. On Wednesday and Thursday I tried to call the V&A store using the number listed on the Cell C site and another number I obtained from customer care. Both number were not answered after numerous attempts. I also wrote an email. After calling customer care I was called by an employee at V&A who said that my phone would definitely be at the store on friday morning. It wasn't. My phone finally arrived at the store on friday afternoon with no apology, after I requested the store managers contacts details.<br> <br> I do not consider the matter resolved. I want adequate compensation for my time and for the frustration caused. Should this matter not be resolved. I can say with 100% cer*****y that I will be leaving Cell C to another provider as soon as my contract expires.
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
