Cell C Service Delivery is a JOKE

<p>CellC Cell C Head Office Once again we find ourselves battling with service delivery due to a horrific saleswoman at CellC Direct and "internal processes" that have nothing to do with any CellC customer.</p> <p>CellC Direct, who by the way is a separate internal entity, had the same salesperson phone me after speaking to my mother to explain that we had an upgrade available. My mother explained she didn't feel comfortable having upgrade conversations over the phone - the salesperson then phoned me. I explained that no one in my family would be having any contractual discussions over the phone and we would do any upgrade that was available in store.</p> <p>A day later a phone arrived at my parents place. One that was not asked for or approved.</p> <p>Now we have hadn't opened or touched the phone that arrive and we need to hand in the unauthorized phone in store and upgrade to a desired deal of our choice - easy right? NO</p> <p>In store I was told that I could not hand my phone in because a courier from CellC direct had to come and pick it up and only when that unauthorized phone had reached and been processed by the warehouse was I able to upgrade to the desired contract. I was told I couldn't even leave the phone with the store because it was too "high risk" as they don't have it registered in the stores inventory.</p> <p>I was then told they had saved a phone for me in-store and they would have it ready today only to phone and find out that this could not happen at all and the courier would have to pick it up and the process would then start.</p> <p>CellC is your excuse for causing a problem and not rectifying it immediately really internal processes? SERIOUSLY!! We have a contract with CellC not several different sub-companies that all together amount to a procedural ****show that can't deliver anything short of 2 months!</p>