CELL C SERVICE COMPLAIN

They have called to offer an upgrade on the 19/02/2019 and I had agreed as the price was good, the next day (20/02/2019) I called to cancel the upgrade as they did not have the colour phone that I wanted. It was confirmed by one of they advisors that the upgrade has been cancel Thursday (21/02/2019) I received a text message advising my parcel is on its way I then ignored as the upgrade was cancelled, Friday(22/02/2019) the Ram company sent another text advising my parcel is on its way...... Few hours later one of the people at our reception desk brings a parcel to me from Ram which I did not sign for,,,, called Cell C calls not answered walked to the nearest Cell c Store they couldn't help and they had advised the call centre staff has a strike tried calling other department who was not willing to help at all and they have advised that I should call the Ram courier company myself as they can't assist but they where able to assist by processing an cancelled order.,,,, checking the Ram Courier companies tracking record they have updated they system as I have sign for the parcel.