Cell C service. Canceled contract and still bring charged but not being told for what

Cell C service is terrible. They are to quick to offer contracts, upgrades and call when or if you should ever owe then but when it comes to delivering service they are easily the worse.

I had a Cell C contract which last year which I cancelled of on the 10th of October 2021. After going through 4 different departments I was bale to cancel of my contract. I then asked the consultant for a reference number and if all my installments had gone out. He rep**** you don't require a reference number just use today's date and time and as for the installments he said it's fine and didn't mention any remaining or upcoming installments. After 6 months I find out from a third party not even Cell C directly that I apparently owe them and have been handed over to their legal department. Due to work I was only able to call in on the Saturday the 12th of March 2022. The consultant told me I owe an amount but was not able to see that it was for. I requested to speak to a manager and was told they would call me back immediately as they are unable to take the call at that desk and I should hang up. It's been over 2 weeks and I'm still waiting for that manager to call me. The consultant also said I should have not been charged.

I then called in on the 17th of March 2022 and spoke to Sibahle who then informs me she is unable to see an amount. I questioned how was the other consultant able to and she isn't. She said it's with another department, I then requested for my statements to be sent to me and for that cancellation call to be sent to me. I spoke to Teboho a manager after Sibahle had requested those statements. Teboho says she is unable to see it and when I ask why an agent was able to see it but she as a manager isn't there was no response. She gave me an email address to request that call and a number for their credit department who she said can clear it. After emailing that department I get a response from Khanyisile Gumede that states the call center should help and the credit department says they are not able to clear it.

I then called in on the 23rd of March 2022 as I had still not received anything from Cell C. I spoke to Bongani who tells me because my number is on prepaid now he is unable to assist. This was the first time I was told that as all the other agents were able to access my account and saw everything. He said he would transfer me but never did.

I called back again and spoke to Lawandile who was able to see the amount I owe and sent me the statements same time. I spoke to her manager Elliot and after explaining the whole situation for the 10th time to someone in Cell C Elliot said they would request for that call and give me feedback.I also requested for that call to be sent to me, which he said would. need authorization I rep**** get the authorization because you guys do say these calls are recorded and can be requested. He called me later on in the day to say that due to the call being over 3 months old he would have to request the IT department to send it which he told me he already did and they said he would get it on Friday and he said he'll call me on Friday the 18th of March 2022 with feedback. It's been over 48 business hours and still no feedback from him.

Cell C service is terrible it seems their systems have magical powers where one agent on the same department is able to see something and then another agent cannot see that same thing, In this case amounts. I have resorted to getting legal assist as Cell C is not taking this serious and also with holding that call which I requested to be sent to me numerous times. This was a fault on their side due to the incompetence of their employees.