Cell C service awful

<p>Below is the review I wrote earlier and the response from Cell C.</p> <p> </p> <p>The reason there is no confirmation from earlier is that your rather rude operator that we spoke to in October did not do her Job properly. Furthermore, Maropeng was authorised to debit our account because he advised that we still received and utilized the benefits. The fact remains, however, that you did not cancel our account when we requested it, none of the operators that we contacted once we realized that we were still being debited were helpful, had someone been able to put us through to the someone that could actually help us, it may have been resolved earlier. Please could you answer the following questions.</p> <p> </p> <p> Why is that the only time someone from cell c actually phoned us back was when we posted a negative review?</p> <p> </p> <p>Why did none of your operators get back to us when they dropped the call, forcing us to phone back and go through the whole "press 1, Press 2 process, repeatedly?</p> <p> </p> <p>Why is that your first response is to immediately threaten your clients with legal action when we dispute a debit order rather than doing them them courtesy of contacting them to find out what the problem actually is?</p> <p> </p> <p>Why is it that the problem had to be repeatedly explained to a number of operators, rather than having the same individual follow up and help your client?</p> <p> </p> <p>Your service is pathetic, cell c does not care for their clients</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Just spoke to cell c again, they are insisting on debiting our account despite us having cancelled our account in October. We were **** to when they said our account was cancelled. We were not given any reference number at the time, due to us not being able to produce a reference number, they refuse to believe that we requested cancellation, which is tantamount to accusing us of lying. Later when we logged a complaint, we were given a reference number which turned out to be ****, since there is no record of it. We are unable to get any recordings of the calls we've made to cell c. Since we continued to receive benefits on the contract as it was not cancelled when requested we are being charged. In our dealings with cell c, we cannot help but come to the conclusion that their incompetance gives them an excuse to continue taking money that they are not entitled to. In addition, since they have threatened us with legal action, it seems like ******ion. Their operators have been dishonest in their dealings with us, their service has been terrible, and since they have just debited my account, I feel that I have been ******. It will be interesting to see if they respond with anything other than the **** generic apology that most of the reveiws we've read have received</p> <p> </p> <p>Official business reply:<br />Thank you for posting to us.</p> <p>Maropeng has investigated this matter and contacted you with the outcome feedback. He advised the following: </p> <p>· There is no confirmation regarding the cancellation request you did at the store and that is why you received your monthly benefits as per normal which you used. However, there is confirmation as per our call recordings, when you called through to our retentions department during January 2017.</p> <p>· The amounts that will be debited are the charges for December 2016 and January 2017 which you have reversed. These charges are for the benefits which you have utilized during December and January.</p> <p>· You advised Maropeng to authorize the debit order for the charges.</p> <p>Regards</p> <p>Cell C | PN</p> <p> </p> <p> </p> <p> </p>