Cell C Service

I have recently purchasing the device at Cell C Store, and I have encountered significant issues with the phone repeatedly turning itself off multiple times a day after purchase. This persistent problem has severely disrupted my daily routine and caused considerable inconvenience.

On Monday I went to work out of town the whole week. I couldn't get the opportunity to visit the store however the phone continued to turning itself off three times a day on Tuesday that when decided to call the sales person who assisted me to purchase the phone to notify her about the issue but she did not respond to my call as this was within two 7 days despite attempting to resolve the issue by visiting your store as soon as I came back during the weekend, I was informed that a technician would assess the device and contact me. However, I have yet to receive any communication regarding the status of the phone or a potential solution.

The technician called me on Monday to bring the phone to the store and advise the phone to be taken for repair. This is frustrating, the phone has a factory fault and this is a two year contract with a repaired cellphone. Given the severity of the problem and the significant impact it has had on my ability to use the device as intended, when I demand a replacement phone as this is a reasonable request as the device has proven to be defective from the outset. I was told this is after 7 days therefore the phone will go for repair, just a week after purchase, when I have not able to bring the phone and try to call the sales person after a two days of purchase while the miss calls are there on her phone. This is the worst service I have encountered having been the Cell C customer for years.