Cell c service

I think 1 star is still too much of a good rating for cell c of late. I've been having an ongoing issue since January of this year. I was called being offered an upgrade. I asked about a laptop upgrade and gave my preference for what I needed it for, I was then given a laptop that did not match my needs. I've been trying to sort this out since late January when I realised it wasn't what I asked for. They advised the laptop needed to come back to "fix" the problem. After many many conversations and many failed collection attempts, the laptop was collected last August. +- 6 months later, only to call in and request information regarding this and to be told they've lost the laptop!!!! Now I have a contract I *have* to pay that I cannot use as the sim, router and laptop was sent back as instructed. When I call into the store they can locate anything on the system and will "escalate" the issue further because it *wasnt*escalated properly the first time! When I try to call head office, I'm informed the number does not exist!

I've been with cell c for 11 years and this is how you treat loyal customers!! The worst service I have ever experienced. Cell c you better start fixing this others wise I'll report you for theft as I'm paying for a service and a laptop that you no longer know the whereabouts of.