DW
Dane W
1 reviews | Active since Aug 2019
31 Oct 2020, 15:16
Cell C Service
Cell C Fibre has the worst service ever, they give you only half of the information. When you phone back the next guy know less than the previous one. You have to mail them 5 times before they answer you and if the problem was on their side don't expect a reply. Very disappointed, regret having 3 contacts with them.
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Replies (2)
Cell C's replyOfficial
31 Oct 2020, 15:43Good day Dane Webb
Thank you for contacting Cell C.
Please provide us with the details of your query, so that we can assist.
^MP
Thank you for contacting Cell C.
Please provide us with the details of your query, so that we can assist.
^MP
Cell C's reply31 Oct 2020, 15:43
Official
Good day Dane Webb
Thank you for contacting Cell C.
Please provide us with the details of your query, so that we can assist.
^MP
Thank you for contacting Cell C.
Please provide us with the details of your query, so that we can assist.
^MP
DW
Dane W's updateReviewer Update
31 Oct 2020, 18:09This morning my wifi router stopped working, so I phoned the Cell C Fibre number. The first Lady I spoke to said and I quote "I will escalate the issue and someone will assist you shortly". I waited another 4 hours, so I phoned again, this time the guy on the other line sound like I had no idea what I'm talking about. At the end of the call I was told my issue will be resolved in 24 to 48 hours. I was with another service provider before I they could see exactly what was wrong with the router by logging into my account. I also mailed queries with regards to my account previously, I had to mail them 5 times before someone rep****. That was with regards to a increase on my monthly debit order, where I was never informed of. I asked them how it was communicated to the customers and to send me proof of the communication to me, to date I have not received a clear answer or explanation.
DW
Dane W's update31 Oct 2020, 18:09
Reviewer Update
This morning my wifi router stopped working, so I phoned the Cell C Fibre number. The first Lady I spoke to said and I quote "I will escalate the issue and someone will assist you shortly". I waited another 4 hours, so I phoned again, this time the guy on the other line sound like I had no idea what I'm talking about. At the end of the call I was told my issue will be resolved in 24 to 48 hours. I was with another service provider before I they could see exactly what was wrong with the router by logging into my account. I also mailed queries with regards to my account previously, I had to mail them 5 times before someone rep****. That was with regards to a increase on my monthly debit order, where I was never informed of. I asked them how it was communicated to the customers and to send me proof of the communication to me, to date I have not received a clear answer or explanation.