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Herman H

1 reviews | Active since Jul 2017

24 Jul 2017, 15:57

Cell C service

<p>We left our current cellular provider Vodacom and MTN to go over to Cell C through Charles van Oneslen who made promises that our contracts will be bought out and paid in full and that we will have pay a fixed amount on the contract from Cell C.</p> <p>It is now 4 months later and we pay double accounts. My Vodacom was not paid and my wife didnt even change from Cell C to MTN she didnt even open the box with the new phone and it was returned but gets a full bill each month.</p> <p>Charles van Onelen said that we can stop the contract at any time and we started to contact him 13April to stop the contracts and he said he will come to us and he will sort it out. Nothing.</p> <p>We still pay Vodacom MTN and Cell C each month and he came to fech the handset and still its not stopped</p>

0
Replies (36)
Cell C
Cell C's reply25 Jul 2017, 07:22
Official

Good morning Herman

Thank you for bringing this matter to our attention.

One of our team members will investigate this matter and assist accordingly. Do expect communication during the course of the day. Sincere apologies for the poor service.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply25 Jul 2017, 14:27
Official

As per communication, you have been contacted and provided with interim feedback.

Regards

Cell C | PN

Best regards,

HH
Herman H's update25 Jul 2017, 15:27
Reviewer Update

They phoned and said they will attend to the matter but it is urgent and no responce yet again

Cell C
Cell C's reply25 Jul 2017, 15:37
Official

We'll follow up with them and feedback will be provided.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply25 Jul 2017, 15:37
Official

We'll follow up with them and feedback will be provided.

Regards

Cell C | PN

Best regards,

HH
Herman H's update26 Jul 2017, 14:13
Reviewer Update

We are not getting positive responce

HH
Herman H's update27 Jul 2017, 08:14
Reviewer Update

We are still not getting positive responce

HH
Herman H's update27 Jul 2017, 16:36
Reviewer Update

Still no positive feedback

HH
Herman H's update28 Jul 2017, 14:28
Reviewer Update


This is a big frustration because nothing is sorted out


Nothing on **********

Nothing on ********** and the handset was collected months ago and we are not getting any feedback

Nothing on ********** 544 data 100GB for R499 that is now R868


We are really gatvol

HH
Herman H's update31 Jul 2017, 08:28
Reviewer Update

We are now not getting ANY feedback from anyone

Cell C
Cell C's reply31 Jul 2017, 11:30
Official

A follow up request has been sent and feedback will be provided as soon as possible.

Regards

Cell C | DA

Best regards,

Cell C
Cell C's reply31 Jul 2017, 11:47
Official

Charles confirmed that he has contacted you and provided you with feedback.

Regards

Cell C | DA

Best regards,

HH
Herman H's update31 Jul 2017, 11:50
Reviewer Update

Only to stop the contracts but not on the refunds

HH
Herman H's update04 Aug 2017, 12:35
Reviewer Update

WE ARE STIL NOT GETTING ANY FEEDBACK

Kindly note that the ********** was cancelled and migrated to prepaid, please assist with the reason or reference so that it can be used on the credit. This was sorted but the settlement was not paid to Vodacom

Please be specific on the ********** , was the account activated without company’s approval so that we can investigated. Charles was to find out the settlement at MTN but he sent a phone and we didn't want to go over to Cell C so we gave back the phone unopened and the contract amount was deducted every month for something we didn't use

The following number ********** 544 is permanent deactivated and was a prepaid not contract.This we are using but it was sold to us as 100GB for R499 and now the deduction is far over R800 per month that is deducted


We phoned and mailed and sent whatsapps for months and didn't get any responce

HH
Herman H's update07 Aug 2017, 09:24
Reviewer Update

We are not getting any feedback

Cell C
Cell C's reply07 Aug 2017, 10:18
Official

An urgent follow up request has been sent and feedback will be provided. Sincere apologies for the delay.

Regards

Cell C | PN

Best regards,

HH
Herman H's update08 Aug 2017, 08:24
Reviewer Update

Still no reply or any feedback

HH
Herman H's update14 Aug 2017, 07:47
Reviewer Update

We are being ignored nobody is responding

Cell C
Cell C's reply14 Aug 2017, 11:25
Official

Good morning Herman

We'll follow up with this matter and feedback will be provided. Apologies for the delayed response.

Regards

Cell C | PN

Best regards,

HH
Herman H's update17 Aug 2017, 10:59
Reviewer Update
Hi still no reply
Cell C
Cell C's reply17 Aug 2017, 12:45
Official

Maropeng has contacted you and provided feedback regarding this matter.

Regards

Cell C | PN

Best regards,

HH
Herman H's update17 Aug 2017, 14:18
Reviewer Update
She phoned and said someone will contact us this is not a answer
HH
Herman H's update18 Aug 2017, 09:32
Reviewer Update
We are still not getting any feedback
Cell C
Cell C's reply18 Aug 2017, 10:03
Official

Hi Herman

You will be contacted, apologies for the delay.

Regards

Cell C | PN

Best regards,

HH
Herman H's update21 Aug 2017, 08:16
Reviewer Update
We are still not getting anything
HH
Herman H's update23 Aug 2017, 14:56
Reviewer Update
We are still not getting any feedback
HH
Herman H's update24 Aug 2017, 09:44
Reviewer Update
Really we are not getting any feedback
Cell C
Cell C's reply24 Aug 2017, 10:02
Official

Good morning Herman

Please refer to the emails sent to your Gmail account, the credit will be finalized today.

Regards

Cell C | PN

Best regards,

HH
Herman H's update27 Feb 2018, 09:03
Reviewer Update
Credit to be pass - ********** ********** 1721 we are for months still getting no response
Cell C
Cell C's reply27 Feb 2018, 09:45
Official

We will get someone to follow up on this matter and feedback will be provided.

Regards

Cell C | PN

Best regards,

HH
Herman H's update06 Mar 2018, 14:29
Reviewer Update
Again we are being ignored by Cell C we are not getting any feedback and they dont want us to cancel the contract
Cell C
Cell C's reply06 Mar 2018, 15:10
Official

We'll follow up and provide feedback. Apologies for the poor service.

Regards

Cell C | PN

Best regards,

HH
Herman H's update13 Mar 2018, 14:00
Reviewer Update
And sill we are not getting any feedback on our mails and phonecalls
HH
Herman H's update14 Mar 2018, 10:34
Reviewer Update
Can anyone of Cell C come back to us
Cell C
Cell C's reply14 Mar 2018, 11:04
Official

Please be patient, someone will get back to you. Apologies for the delay.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply14 Mar 2018, 11:21
Official

One of our consultants contacted you and you confirmed that you have been contacted by Charles and a meeting has been arranged. You advised that you will provide us with feedback.

Regards

Cell C | PN

Best regards,