1 reviews | Active since Feb 2015
CELL C sent me the wrong phone
Early December 2014, I received a call from Cell C advertising a Samsung S5 contract. I decided to get the phone for my wife as a Christmas gift and agreed to take up the contract. A few days later, the agent called to advise me that the phone was going to be delivered in the next few days. After waiting two weeks, I finally got a call from Cell C to say the phone (Samsung S5) would be delivered on that day. When I received and opened the box - it was not a Samsung s5 but a Samsung Fame Lite (which is worth less than R1000). So I immediately called Cell C to inform them that I had received the wrong phone, but then they advised that this deal came with a free extra phone (ie the Samsung Fame Lite) and they were still going to deliver the Samsung s5.<br> I waited and waited, no response at all. On 23th Dec I called again to find out if the phone would be here as xmas was approaching. Then they suddenly told me that the application for the contract was declined. So I told them - what am I supposed to do with the Samsung Fame Lite? I did not even want it in the first place - I asked to return the phone but they refused. And now they have started deducting money from my account every month
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We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
