1 reviews | Active since Dec 2016

14 Mar 2023, 12:22

Cell C sending false sms's.

Cell C is so disgusting and dissapointing. They sent you an sms after doing an Online application that you are approved and then when you contact them, it's nothing but the truth, you are misleading clients and you are not allowed to do that, it against the consumer law. I will find every website and place to make cellc name bad, even contact everybody to lay a complaint against cellc, will even check to take legal actions against them. How are you allowed to do that to someone? The reason people apply for contracts is because they need the phone. I will never recommend Cellc to anyone, hope your business closes. Even your consultant are rude. Really don't like Cellc. Very dissapointing but will get you back just check.

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Replies (7)
Cell C
Cell C's reply14 Mar 2023, 12:24
Official
Good day Conrad

Thank you for getting in touch. 

We apologies for any inconvenience. Kindly provide us with your order number, so that we can follow up. 

^NT

Best regards,

's update14 Mar 2023, 12:27
Reviewer Update
Sms does not give an order number, it just says I am Approved and must contact 084145.
Cell C
Cell C's reply14 Mar 2023, 13:33
Official
The matter has been escalated to our team for us to follow up on the application.

 We'll be in touch to assist.       

^MN   

Best regards,

Cell C
Cell C's reply14 Mar 2023, 14:02
Official
Perhaps,  it was pre-approved. The matter will be escalated to our Sales Team for further assistance. 

^NT

Best regards,

's update14 Mar 2023, 14:03
Reviewer Update
I can't even say thanks you, because it will never happen. Cell C does not have customer service and everything is false. So not putting any hopes on it
's update14 Mar 2023, 14:06
Reviewer Update
If it was PRE APPROVED, the sms should say PRE approved but it says Approved, that's why I am laying a complaint against cellc here and at the Consumers Board because it's false sms's. How can you sent a client that they are approved but when they call, you tell them they are Declined, not fair and against the consumer act that you signed the day Cell C opened.
Cell C
Cell C's reply14 Mar 2023, 14:32
Official
We will contact you shortly. 

^NT

Best regards,