1 reviews | Active since Nov 2016

03 Nov 2016, 11:51

Cell C send around

<p>On the 23 rd October I took out 2 contracts at Cell C for myself and my wife.</p> <p> </p> <p>Cell C Vaal Mall only had stock of 1 P9 Lite, and we only received one phone and I was advised that once they have stock I will receive the other P9 Lite.Today (3 November)I went to the store to collect the phone.When the staff members phoned cell c to give the phone details to Cell C call centre I was advised that they cant give me the phone.The reason the Cell C Vaal Mall Manager gave me is that the first debit has not yet gone off.I also phoned 084140 and 084140 but none of the 8 people that sent me from one to the other person could help me.</p> <p> </p> <p>Can I please get clarification on what the issue is because to my knowledge the contracts was approved on the 23 rd October.</p>

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Replies (3)
Cell C
Cell C's reply03 Nov 2016, 11:55
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply07 Nov 2016, 15:35
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply08 Nov 2016, 12:08
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

Best regards,