SM
Sibusiso M

1 reviews | Active since Oct 2012

20 May 2017, 08:41

Cell c sells ****

<p>I app**** for a new and was prompted to pay an upfront fee, which I did. Two days later I receive an email saying that they needed documents to process my application, how the **** am I supposed to forward my do documents if you did not send me a reply address because the email that was sent was from a norelpy address.</p>

0
Replies (3)
Cell C
Cell C's reply20 May 2017, 08:57
Official

Hi Sibusiso

We'll get one of our team members to follow up this matter with the relevant department and assist.

Do expect communication.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply25 May 2017, 10:04
Official

Derrick has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

Best regards,

SM
Sibusiso M's update25 May 2017, 10:32
Reviewer Update

I am disappointed that I was not asked why the two debits were reversed, they were reversed because the account was openness **********ly, hence I wanted to move to another network. You company based their decision on TWO reversed debit orders and neglected other factots. Nevertheless, it is fine, the business of business is business; the consultant said the money would be refunded to my credit card within 14 days.