Cell C - See for yourself - how totally uncaring we actually are!!

Well, I have never before been made out to feel as if I was TOTALLY incpabable and mindless, as I was yesterday when I called in to Cell Cs' customer CARE in an attempt to resolve a concern of mine.

The agent spoke to me as if I was a 3year old who had by some luck come across a mobile phone and had absolutely less than no idea as to how it works. She told me that eventhough I had turned off all automatic updates, which I MAKE SURE to DO so that my data isn't consumed in the background without me knowing about it, the phone still automatically updates and that's why my data was finished!

She was belligerent, rude, condescending and uncaring all withing a 3 minute phone call !! Well done ell C,

The short of it went like this. In a matter of 10 minutes, all my cell C inclusive data bundles + 30 day purchased data bundles, totalling way over 2gig of data, completely disappeared from my data availability, leaving me with insufficient data to access the internet from my phone.

She was belligerent, rude, condescending and totally uncaring all in a matter of a 3minte phone call!!

Well done cell c, the 'perfect' employee to hold the position of customer CARE agent...

Well you guessed it, I was left to deal with the problem myself, let alone feel like I need to go on a mobile phone 101 crash course.

OH, add this to the previous query logged with cell c over a month ago and each time a reply email does come, it totally has nothing to do with what my query actually is.

Vodacom here I come....