Cell C (see for your self the bad service)

My phone was ******, the claim was approved, I paid the excess and sent proof of payment. Its been days no one has called me !!!!

I called the call centre and was put on hold a total time of 2 hours and 37 mins. Only to be told I cannot get the phone. I do not even have the contract. If I do not get my phone in the next 3 working days I will approached my lawyer will will assist me in reporting to the ombudsmen. This is my 2nd complaint for this week, all i get is empty promises.