1 reviews | Active since Oct 2017
Cell C ****my multi airtime packages
Recently the Cell C contract of my wife stopped calling out as it would disconnect after one ring and I then wiped phone clean multiple times and reran updates which took a few hours each time and it still did same thing. So today I went to a Cell C shop to find out what is wrong. They told me my wife ran out of Cell C any network airtime thus it will only work when calling to any Cell C number.
That is so pathetic that Cell C has started doing stuff like recently since it doesn't even give a message that the any network airtime is finished. I checked website for the costs = R19 for 30 minutes Cell C to Any Network Voice Call valid for 7 days. R45 for 90 minutes Cell C to Any Network Voice Call valid for 14 days. R99 for 240 minutes Cell C to Any Network Voice Call valid for 30 days. R199 for 900 minutes Cell C to Any Network Voice Call valid for 30 days. And all these packages isn't even shown on Absa App so when you select to buy Cell C airtime it will just count towards the Cell C to Cell C topup option.
I will definitely cancel these contracts when they expire and chances of taking any Cell C product ever again is zero.
Who ever at Cell C thought it is a smart move to split airtime between Cell C to Cell C and Cell C to any network made the wrong decision. Have any at Cell C ever thought what would happen if someone is in trouble and can't even call a family or friend to assist due to having ran out of this stupid any network airtime.
I will not put any extra money into Cell C by buying Cell C to any network airtime. I will rather just go get a MTN prepaid sim and then just add that to her phone and top that up rather with airtime than giving Cell C a cent more.
****my moves like this do not deserve extra money from costumers. I can't remember that I was even informed that contract is split into so many different systems of airtimes like this. Now my wife is sitting with Cell C airtime which she can't even use that much since not many of our contacts use Cell C.
Seems Cell C don't like having customers and only in it for themselves since they keep making stupid decisions that only benefit themselves and not customers.
So Cell C well done you will loose a customer as soon as these contracts expire I will warn family and friends also about these tactics and I won't even let my wife stay onto prepaid Cell C when that happens since you do not deserve that prepaid money. I am on MTN prepaid and have no problems and don't have to buy multiple airtime packages just to make calls to other networks. One MTN airtime works towards all networks.
I also think you should rather chance your slogan from "Connect your way" to = Connect the Cell C way since we will do anything to make sure Cell C gets the best deal for the money Customers pay and we do not care about our Customers since we love milking them for every cent and providing as little benefit to them as possible.
Feel free to use that proposed slogan since that seems more in line with what Cell C is giving to customers. Also I suggest you change that info on pamphlets and internet stating (Any-net minutes to Any network numbers calling minutes) and (On-net minutes to Cell C to Cell C numbers only calling minutes) since I had to search long to find out what all that now means since I can't remember that anyone ever mentioned what it entails, I think this might make some others think twice before getting any Cell C contracts since it seems like only Cell C and Telkom are doing this ****my multiple airtime calling network stuff.
We continuously strive to keep our customers happy and satisfied. Our deals and products cater to our customers needs. Some customer prefer on-net minutes based on their needs and some prefer any-net minutes.
These can be purchased via the Cell C App, USSD *147# or Cell C Portal.
^PN
Best regards,
We continuously strive to keep our customers happy and satisfied. Our deals and products cater to our customers needs. Some customer prefer on-net minutes based on their needs and some prefer any-net minutes.
These can be purchased via the Cell C App, USSD *147# or Cell C Portal.
^PN
Best regards,
I find it hard to believe the statement that "Our deals and products cater to our customers needs. Some customer prefer on-net minutes based on their needs and some prefer any-net minutes." since when I quickly checked on Cell C website all packages are set up in a way that customers do not have a choice. I didn't see even one package that is just all network setup, as in one set of airtime to use on all networks. All packages are setup only on-net minutes (Cell C only) and any-net minutes (MTN, Vodacom and Telkom etc).
The previous contract I had with Cell C never had this stupid multi voice airtime stuff. Why all of a sudden did Cell C change that? Is it to milk customers for as much money as you can?
Also I did state I will not put a cent more into Cell C ****my any network packages that has an expiration time on it like this "R19 for 30 minutes Cell C to Any Network Voice Call valid for 7 days". For me this is just a way to milk money out of customers. If I knew about this before taking both contracts I would haven't even taken it. Luckily I am using my MTN simcard in the phone I took so soon will just add a MTN simcard to my wife's phone since it is dual sim and will rather just topup the MTN sim as needed than give extra money to Cell C.
Please tell Cell C to rewrite package details to Cell C to Cell C only minutes and Other Network Voice minutes to make sure others know what Cell C means. You can go check on Telkom how they did it since it actually explains what you are getting with all these multiple voice minutes.
Luckily I am a patient person and will wait out for both contracts to expire and then cancel them and never take any Cell C products again.
I find it hard to believe the statement that "Our deals and products cater to our customers needs. Some customer prefer on-net minutes based on their needs and some prefer any-net minutes." since when I quickly checked on Cell C website all packages are set up in a way that customers do not have a choice. I didn't see even one package that is just all network setup, as in one set of airtime to use on all networks. All packages are setup only on-net minutes (Cell C only) and any-net minutes (MTN, Vodacom and Telkom etc).
The previous contract I had with Cell C never had this stupid multi voice airtime stuff. Why all of a sudden did Cell C change that? Is it to milk customers for as much money as you can?
Also I did state I will not put a cent more into Cell C ****my any network packages that has an expiration time on it like this "R19 for 30 minutes Cell C to Any Network Voice Call valid for 7 days". For me this is just a way to milk money out of customers. If I knew about this before taking both contracts I would haven't even taken it. Luckily I am using my MTN simcard in the phone I took so soon will just add a MTN simcard to my wife's phone since it is dual sim and will rather just topup the MTN sim as needed than give extra money to Cell C.
Please tell Cell C to rewrite package details to Cell C to Cell C only minutes and Other Network Voice minutes to make sure others know what Cell C means. You can go check on Telkom how they did it since it actually explains what you are getting with all these multiple voice minutes.
Luckily I am a patient person and will wait out for both contracts to expire and then cancel them and never take any Cell C products again.