Cell-c *****ing me over literally a 1000x

So if it's not bad attitude from the stores specifically the Clearwater mall, not only from the consultant Ayanda , it's Khosi the Manager, it's the call center, Thulile not knowing what she is doing, loading me social bundles on numbers that don't really take social bundles. I have been dealing with their incompetence since May 2017 till this Morning, mind you I have 3 contracts with them two iPhones and one router, I've had problems with all 3 of them since I app**** and had to have them delivered. I always have to throw tantrums to have everything sorted , my time and energy wasted. When you call in agents tell you they can't escalate to the next in charge but to my surprise today I was able to speak to a team leader boniswa after I had long annoying conversation with the consultant Tamoni who I found very patronizing. I reached the peak today when I went into my bank statement to find that I was debited for a phone that I settled on the 17th of January 2018 after asking a countless times if I was not going to be debited going further, I spoke to tamoni then boniswa the team leader who said will make findings and come back to me, when she gets back to me she tells me a whole lot of nonsense about my account on credit, of which means cell c owes me but there some stupid explanation about them invoicing on the 01st of every month but coz I settled I still needed to be debited all good and well why not debit in January but feb, I told her she's got me confused wants to explain over and over confusing me more and more. I regret having any dealings with them and to think I still have 2 of my contracts with them makes me dread having to deal with the level of incompetency every single time. I am livid and I will take Cell- c to cleaners. I need them to sort out , I WANT MY R631, I don't know how they'll compensate me for my time and heartache on top of that some of my other debit orders won't go off because of this inconvenience.