Cell C ****med me

I was contacted by a Cell C consultant on a Friday offering me a Samsung grand prime plus phone on special. I accepted this offer and was promised that I would receive the package on that Monday.

They instead, delivered a SIM card only and they insisted that I sign for it as the phone would arrive the next day and should I send the SIM back, that would delay the process. I accepted the SIM, though I emphasized that I am uncomfortable with this and don't want to end up ******* into paying for something I don't have and didn't order. The next day a phone was delivered, and it was not what I had ordered , so I refused to accept it and returned it with the courier guy. To my dismay, two days later, they ********ly debited from my account on the 11th of the month, which was not even the nominated debit date, not even mentioning what they were debiting for as I had not even received the phone. It's the 11th, of course I don't have money in my account, so the debit order bounced and incurred bank charges of R115. 00 in addition to the amount the attempted to debit. I requested a refund and to date they have not refunded me or even bothered to follow up on my query. This matter was even escalated to their management in DBN as far as I was told, but it's been a month and no care was given. #BRING BACK MY MONEY!!!!!!!!!!!